Westside Oaks Rehabilitation and Nursing Center (formerly Jacksonville Rehab and Nursing )

Although Westside Oaks did not cause my daughter Tracy Taylor’s death, they contributed to it by neglect and permitting her to have rampant bedsores up and down her back and posterior that I brought to their attention through several letters and meetings with Senior Management and Head of Nursing which they assured me was just redness with no open sores. I told Westside that my daughter was wasting. They said her weight was stable at around 200 pounds which we found to be 22 pounds of fluid in her belly and another 20+ pounds in her swollen feet and legs from her rampant ascites which Westside was treating with a Lasix pill. I also paid Westside Oaks $1200 a month out of pocket for 5 days a week, 50 minutes a day for 3 months in hopes of improving her walking. When Medicaid finally kicked in I asked if Medicaid could help with the costs - they said no because she had not made sufficient progress, although I was always told that she was responding well to the physical therapy as long as I paid $1200 a month out of pocket. When she was finally sent to Emergency at St Vincent’s Riverside Hospital the redness was diagnosed to be dead brown skin and several open bedsores from her bottom and up her lower spine. St Vincent’s diagnosed her as having 2 1/2 gallons (10 liters) of fluid in her belly. Her UTI was undiagnosed and untreated at Westside Oaks. Understaffing and neglect at Westside Oaks caused my daughter undeserved misery. Tracy died a week after being sent to St Vincent’s by the nursing home. She was 61.

ms aundrell in activities is good at her job and good with cooking. and sha makes sure she keeps the snacks. i also like the whole therapy department

I just want to start off saying some of the staff is really nice and sweet and could be no better very nice. The reason I gave it a 2 star is because the building was so nasty the rooms are horrible there were roaches everywhere it smelled like poop and pee all the time it was horrible and a nursing home should not smell like that . When you go to a hospital you don't smell that and they deal pretty much with the same people. You go in the dining area and there was roaches there was a big TV in there so loud you couldn't talk to your loved one and what they had playing on the TV was so violent and the cussing it was bad . There also a NP there name sammie not very nice very rude. I asked her about my sister inlaw and she told me that she didn't bring her magic 8 ball with her that was very rude and not professional. I wish the kind nurses caregiver had better because they deserve better. Those kind nurse caregiver is what makes a nursing home they need better so it makes there job easy and the people that have to stay and there families feel better. In this business there shouldn't be nasty staff .

I been out over 5 months but there stopping my food stamps and medicade because they haven't released me they told me to call but they won't answer so I'm losing every thing but I'm going to state next thought professional people would do it but I have to