TLC Indoor Air Services LLC.

Please don't use this company. I called to get my AC fixed....the technician was initially responsive....until he took my cash, then he wouldn't respond and would tell me he couldn't get to my home because he was busy...I paid almost $300 after getting a warranty and an alleged cleaning which I was told would fix the issue....my AC was only cool for 8 hours. After calling and texting the tech, his response to the unit not cooling was "wow really?" So after not coming back I called another AC company. Their tech confirmed my unit was never cleaned and the issue was the motor which they replaced. Once again I reached out to TLC and all they did was mail me a check for $86. I've asked for a refund as their tech lied and didn't clean my unit and didn't properly diagnose the issue. They are more of a sales company, they get you to buy the warranty and then once they have your money, they don't respond to calls. I will NEVER use this company again!

I bought a contract with them. I can't recommend this company at all the owner should fire his management team and most of his techs. I had called them out twice to fix my ac unit the first time the tech said everything was fine he just tightened the door. (He didnt check the ducts under the house like in they are supposed to.) The he had to come back and fixed the duct but left the other duct loose it eventually loosened up and then I called the main office to schedule another visit. They came out and fixed the other duct no big deal on the charge there however the the jerk tech charged me for a outdoor coil cleaning with low pressure cleaning agent and light rinse even though the platinum contract I purchased covered it. I wish my idiot roommate could read even though my roommate is a retard it doesn't excuse predatory practices. Stay away from these guys if you value your wallet. Before the owner comes in and says we never serviced this customer K. Winrich is my roommate.

On 2/25/2016, TLC came over to my mother's home due to a previously scheduled system checkup and told her she needed a new heat pump/ air handler for the amount of $5000 dollars. My mother is 83 years old, blind in one eye , macular degeneration in the other eye and is recently widowed (my father). I had been in the process of taking over my mothers affairs, finances/bill pay/ everyday running of her household at her request due to her inability to see and her inability to make informed decisions on simple tasks, such as determining wether a heat pump needs to be replaced or not. As soon as I heard about her saying "ok" to a new system, I call the company to discuss what transpired. TLC told me " my brother was there an gave his ok". After further investigation on my part, my brother informed me he "never approved anything" So, within 4-5 hrs of my mother approving a $5000 home improvement bill that she could not afford, My brother call TLC to cancel the install. TLC is currently trying to collect a "restocking fee" of $350.00 from my mother. Communication with TLC to try to drop this "restocking fee" due to the extenuating circumstances has been fruitless. I will NEVER do business with this company. It has been 2 months since this started and TLC has requested from our credit card company to reinstate the $350.00 charge. We have resubmitted a hold with our credit card company. We WILL NOT pay a restocking fee. I'll let readers of this review to come to their own conclusions of wether this company is not a company that anyone would feel comfortable doing business with. It has been two months since this began and my mothers air conditioning system is working great. No one has been out to fix it because it wasn't broken. The only reason I selected one star is to submit a review. TLC gets ZERO stars.

We had our thermostat replaced today and had a great experience. Our tech, AL was so knowledgable and had a great personality. We were not ripped off like most of the the companies and they were really resonable on price..I would definitely refer this companiy.