HVAC & AC RepairJacksonville 4.4 (87)
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HVAC & AC Repair in Jacksonville, FL
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Claim this listing4.4 on Google from 87 reviews · Read on Google
Recent Google reviews
I replaced my AC unit thru the Costco rebate program. My first experience with this Costco rebate program was not good. But Mic from One Stop, corrected out everything and now I'm really satisfied with One Stop's service. Mic from the management, he was so customer service oriented and he knew what needs to be done for the customer. Richie, he was a good/honest guy and he knew what needs to be done to finish the job and which way he can satisfy the customers. Mark and Hasan came out three times to install the AC unit into my house. First time they brought the wrong unit but it was not their fault. The second and third visit, they worked really hard just like working for their own home. Mark, he always took off his shoes when entered the house to keep the house clean even i didn't request it. Hasan he pulled out the entire bush instead of cutting the branches to place the outside AC unit, and he placed it back after his job. It was extra effort for him to install the unit. Again, first time, I was disappointed a little about One Stop's service. But after working with Mic and Richie, they changed my mind and they really worked hard for the customer satisfaction. By the way, I had a 13 seer 5 ton carrier 14 years old system with gas furnace and replaced with 20 seer 5 ton Lennox system which has a wonderful remote temperature controllable 7" screen, so quiet inside outside, saving lots of energy. Also getting the TECO and JEA rebates. I like this Lennox system a lot. Based on the research, it seems like I can save lots of electric cost by upgrading 13 SEER to 20 SEER. One more thing that I like One Stop's offering is, they provide 2 year maintenance service (I think the cost is already included in total cost) and I don't need to worry about at least two years. It was a great experience doing business with Mic, Richie, Mark and Hasan. I sincerely thank you One Stop's effort to satisfy me and I upgrade my rating to 5 Stars!!! Mic, Richie, Mark and Hasan, they are the shining Stars at One Stop!!!
One Stop Cooling installed both of my units at my home. The salesman, Richard was very easy to work with and responsive during the purchasing process. The two technicians that installed the unit, Danny and Adriel, were the most professional and hard working contractors I have encountered in long time. These guys were extremely polite, very mindful, and a pleasure to have around. They worked well beyond the time I have seen anyone work in order to get the unit installed and took a great deal of pride in their work. I really hope the company recognizes the quality of these two technicians they have in staff and rewards them accordingly. I highly recommend One Stop Cooling.
I had these guys over at my house yesterday to replace my old central air unit, air handler and thermostat and they did an awesome job! It was a tight squeeze to get the unit into the back yard so they had to remove a fence panel and then put it back just to do the job. I did not ask for a new concrete pad to put the new unit on but they gave me a new one anyway! Plus the price was very reasonable through Costco and I’m getting a ton of rebates. Couldn’t be more pleased.
The Jacksonville office is GREAT!! The office was wonderful in getting me in quickly and staying in contact with me through the whole process. My technician Rhett was AMAZING!! Very professional and explained everything he was doing as he was doing it so we knew exactly what was going on and what to expect. We are now looking to replace our unit and we will definitely be using One Stop . Thank you Rhett for doing such an amazing job and being a pleasure to work with!! One Stop is very lucky to have such a valuable employee.
Richard assessed our home and included 4 new cold air returns with the new heat pump technology to be installed, also handled 0% interest loan financing in same visit, and checked with me throughout the process to be sure I am happy. Installers Danny, George and Adriel were dedicated, hard working, and very pleasant to have around during installation, staying til 7:30 pm to be sure we would have heat and understanding of the new thermostat. Very pleased with the new system in the 2 weeks it has been operating - quiet and efficient for ac and heat. Crew went above and beyond, great experience!
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