Maddenaire Inc.

Over the past decade, I have consistently found this company to be honest, but that perception has since diminished. In February 2025, my HVAC unit experienced a water leak within its interior. The technician promptly vacuumed the drain and extracted the liquid, which appeared relatively clean. He informed me that an implied one-month warranty was applicable in the event of a recurrence. Regrettably, the leak reoccurred within a month. The technician subsequently diagnosed a low refrigerant level and performed a recharge. Additionally, he identified a freon leak in the internal evaporator coil, estimating the replacement cost at $2,000. Initially, I opted to observe the situation with only the recharge. Surprisingly, the leak has not resurfaced for nearly six months, even during the summer months. However, a few days after the recharge, I received an invoice for $185, despite assurances from the owner that the month’s warranty would cover this visit. When I contacted the owner, he was unable to recall the conversation. Despite the inconvenience, I paid the bill. Consequently, I have decided to discontinue using their services due to the misdiagnosis and breach of their contractual obligations.

When my AC went out on a hot July day I called around and either got answering services or told it would be a few days until someone could get out there. Maddenaire actually answered the phone and came out the same day. I really appreciate their responsiveness. Once there they had me back up and running with a very reasonable price. I'd definitely use them again.

What a great air conditioning service this company is - from the moment you call & talk to Candice to the guys on site, Shannon & Max. The customer service was professional and the skills outstanding! Candice immediately scheduled the service call & when Shannon & Max showed up they were experts in their trade! Thank you to Madden Air for working so fast & expertly on these very hot days!