HVAC & AC RepairJacksonville 4.9 (1237)
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HVAC & AC Repair in Jacksonville, FL
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Recent Google reviews
About 2 years ago they replaced the RTU's on my wife's business for the landlord. Not a complex task, complete package units, but had to come back several times. 1st trip, after several calls of it getting hotter instead of cooler, they saying it needed to acclimate. My wife said after the install, they never came into the business to check anything, camera's confirmed. They showed back up the next morning, they had mis-phased wiring the unit up. 2nd trip was to replace the thermostat on the other unit they missed wired. Same thermostat as other units and had been installed for several years, but they claimed she changed it after the RTU replacement. They made several trips to adjusted the outside damper. After selling off part of her business, and sealing off the a opening between this suite from the other's, she has complaining of how hot the front was, after closing the wall to the next suite it got worse. Now so everyone understands, each suit is the same sqft with each its own 5 ton unit. The unit is 2/3 from the front and this suite is well insulated compared to the others. The front waiting area was insulated to the roof for sound, so I can see with no return it being hotter, but the 2 rooms on the other side. So I decided to have a return to the front to resolve this. While connecting it to the main return trunk line below the unit I saw why they kept coming back to adjust the damper. The flex duct was shoved into the return plenum about 2' and was blocking the return air flow. See picture. Also shown how the wiring was not fully installed through conduit and left rubbing the metal roof decking and is also ran through a hole unprotected in the curb adapter they replaced when replacing the unit. See picture. They never QC'd their work, undoubtedly sent house techs to replace a commercial unit that didn't understand 3-phase. Being it the this field, QC for boilers/chillers and facilitiesfor years , I can't recommend them.
Bryan L did a terrific job. He was prompt, informative, and efficient really helped this recurrent problem. I’m having and I am very hopeful that his advice will keep us not needing service other than maintenance for sometime to come thank you very much. This is my third time using Hammond and This has been the best yet
Employees very nice from start to finish. Aaron gave us our estimate and he was very professional, answered all my questions. Estimate was a fair price. The installers were great, finished job in a timely manner abd left nno mess. So far no issues with the AC unit. Very happy with their services.
Bryan came out for our contracted maintenance today and was excellent. He was able to answer all of our questions, field concerns and give us reasonable and realistic solutions for nest next steps. Very professional, friendly and polite. The dogs loved him too. We have used Hammond for many years at different houses and will continue to choose them for their customer service, fair pricing and down to earth technicians who don’t try to sell you what you don’t need. This is a good business.
Kerry was fantastic! He explained to me everything that was going on and offered excellent advice on different solutions as to how to proceed. I can't say enough about his service and he is definitely a great representative for Hammond. He's the technician you hope to get. Five stars aren't enough for him!
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