Fountains Rehabilitation at Mill Cove

Now 20 days of Rehab and they have improved from the initial 14 days in regards to responding to my mothers care request. There remains a great pretense of propaganda as the poster- child for adult rehab-care. A warning to families who are limited in rehab choices due to selecting advantage Medicare plans. Do not believe the photos online. Visit in-person. 1. The rehab facility is in desperate need of updating not only room furnishing but medical care equipment. CNA & Nursing Response time has improved since our initial admission although patient care is less than average. Mom was recently left unattended on the toilet and she is 100% non-ambulatory. Rehab unit actually has a sign that’s says voted U.S.World Report best in nursing homes. 2. Daily Staff , has improved although evening staff often do not check on patient and I had to call twice at 3:00 am and 2:45?am due to Mom not being able to locate call button and being in pain. A common response from nursing team conference meeting, « oh that should not be «…well it is. . A common response from CNA staff, not my job or we are understaffed. Note: 87 year old Mom who suddenly had issues walking. Moms Pvt CNA who is highly trained observed during her M-F am visit recently the issue of the facility not bathing my Mom as thoroughly as desired. 3. Senior Mngt , Mack, Dir. Of Nursing was proactive and I feel relief our concerns were voiced to someone who was genuinely interested in resolving and advocating for better care. 4. Physical theraphy is exceptional. The administration team unresponsive to my four calls requesting followup . They actually submitted case therapy documentation for my Mom stay appeal. The appeal Dr. and third party Dr. noted that the information was inconclusive and lacking in specifics so her appeal was denied. I read the report and I’m curious as to what patient the case manager in social services was reviewing.

Yesterday (8/10) we had an exceptional visit to the main dinning room at lunch where we met Jacob. He was polite, caring, knowledgeable and patient with my mom who is new to the facility. She felt truly at home for the first time!! Made her day much brighter. Also, the dinning supervisor came over and introduced herself recognizing that my mom was new. It was very welcoming to have that experience knowing mom is cared for when I'm not on property 😁 10 out of 10 👏🏻

Absolutely horrible! Several staff members are unprofessional. Facility is dirty. Smells like pee. Pictures on website are NOT what the entire facility appears to be. My loved one was taken to the hospital by ambulance and I was not contacted until 2 hours later!!! Would not recommend this place!

What an amazing place. Rest assured that if your loved one has to be taken care of, this is the place to have them. You could not ask for a better staff. From the Maintenance crew all the way up to the director top notch 100%. Walking in the front door. You can tell that they care. For us the peace of mind going home after a visit knowing they are being taken care of.