Brooks Building Solutions, Inc.

I have used BBS for multiple projects on our facility. The experience has been 5 star in sales, service and service after the sale. This organization operates with a high level of integrity and dependability. I can in good conscience recommend BBS for all mechanical and control related issues pertaining to facilities. My points of contact have been Stewart G., Tom M. and Roy. They will either answer on the second ring or call you right back. They ask great questions prior to your service call to insure they send out the right person and get right to a solution. When I have issues with my HVAC or Controls, this is my first call.

Brooks building solutions has been outstanding on our projects. To date we have had 3 major projects completed by Brooks and we couldn't have asked for a better contractor. The staff and technicians are very knowledgable and they have a culture at Brooks that is conducive to a positive customer experience. They are definitely #1 in my book.

We have been using Brooks Solutions on our Federal projects for several years now. I would like to commend their entire staff on their level of professionalism, and product knowledge. We are beyond pleased with with their efficiency and responsiveness while performing installations and warranty work on our many and diverse projects. We would highly recommend Brooks Solutions for any of your Commercial or Industrial needs.

If I could rate a zero, I would. The building where I live uses this company for air conditioning. Unfortunately, we have been without it for four days (going on five). Every email update we get says this company will be able to fix the issue the following day. I just received the third "bad news" update today (like the rest, it says "repair will not be complete until tomorrow") . It is completely unprofessional that these emails are sent at the end of their business day. I have an out of town guests and this is totally embarrassing. I could have gotten a fan on day one if I knew it would have taken this long. I have two small dogs that may be prone to overheating, and unscreened windows that are sealed. The ones that aren't sealed are hard to lift and will not stay up on their own. This is not good. Just estimate your timing better. If you service large buildings regularly, it shouldn't take five days to repair the air. If you don't like the review, blame the heat.