U.S. Bank Home Mortgage

I have a really good credit (770) with no negatives in it but US Bank still refuse to give me a credit increase.

Late tax payments, missed insurance payments, terrible customer service. Unfortunately we have had our mortgage with them for 5 years and have had issues with late/missing tax payments EVERY YEAR. I spoke with Lindsey Williams escrow specialist in the Cincinnati office (a supposed manager of the escrow department) she told me they just mail the checks, it’s our responsibility to make sure it’s handled correctly, not theirs (we are required to use them for escrow due to state laws so we can’t make a change) after their department didn’t pay our school taxes for the fifth year in a row. If you can get in touch with anyone - they tell you how it’s not their job or responsibility (specifically for not making our home owners insurance payment for an entire year when they had all the documents, they just didn’t send it.) Buyer beware- they trick you with low rates then proceed to cost you money with late fees and added expenses.

I have been dealing with an escrow issue for 6 months. The first year they didn't pay my taxes ,second year they didn't pay my insurance. Asked to cancel escrow and want to charge me a fee???? Then after I paid my insurance they paid it again after it should have been canceled?

It hurts to put a one star on a Bank that has (up until this point) treated me fairly. JASON GRISWOLD - Account Sales Rep, is unfortunately not good at his job - At serving the customer or the company. He was rude and passive aggressive in his reply to my email. I got what I wanted in the end (what he denied), but it shows his inability to do his job effectively.