Hair Salon & BarberJacksonville 3.6 (84)
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Hair Salon & Barber in Jacksonville, FL
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Claim this listing3.6 on Google from 84 reviews · Read on Google
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I took my daughter here for her 1st full set and a pedicure for my son and I. When my daughter sat in the chair she showed the nail technician a photo of the nails she wanted. After the nail tech started her nails my son and I was called for our pedi. During the pedicure the technician asked "if I wanted a mani?" I replied "no."The technician then proceeded to ask "If I was on a budget?" I was suprised by the question and responded my nails are not strong enough for a gel mani because they are weak and brittle due to the last gel mani. Also, while I was getting the pedi the technician complained about the another co-worker not being there. Once the pedi was done I paid for services for the three of us and set next to my daughter to catch a sneak peep at her nails. At which time I realized other than the color they are not like the picture. I asked her why she didn't get the design nail (clear with butterflies). She told me the technician said he cannot do it. I spoke with the technician and he lied and said my daughter never asked for butterflies. I followed up by advising she showed him a picture of the nails she wanted and he lied again stating she never showed him a picture. I was there when she showed him the picture and asked that he do the design. The technician then stated he would take longer and I advised we have time. Needless to say the design was not what we asked for and we left very disappointed and dissatisfied.
My favorite people here are Mr. Hank, Tina, and the Owner Ivy. Mr. Hank does the absolute best nails...they last several weeks before even starting to lift. He takes the time to do a good job he doesn't just do it for the money, he actually cares about his customer. Tina, is the best with pedicures and wax jobs. Shes even spent a time holding my infant daughter so i i could enjoy my manicure. Shes super sweet and really does a great job. Ivy, is always so sweet and very good with waxings and my nails. She can do intricate designs not many else can. My nails do not pop off or lift if she does them. The polish always look better that perfect, especially the matte top coat. I highly recommend this place. I absolutely won't go anywhere else.
This rating is based on my second visit to this establishment. I went for a gel fill and polish change. When I left and took a closer look, the color was applied unevenly and my nails were lumpy. That wasn't a surprise as the nail tech that helped me was constantly up and down doing multiple different things while performing my services. Also, when he was doing my nails, he also took multiple persons calls, one of which he was paying for something with his card while drilling my nails. I went back two days to get them fixed. While drilling the color off of the messy edges, I asked her if she could fix the lumps...She said it would be $23!!! She was already drilling the color off and stated it was also for the color removal. The guy that then applied the color again did a good job but because of the initial disappointment in services and then them failing to correct the job unless I REPAID them, I will never recommend their services to anyone. This ended up costing me a total of $52+$27=$79 in one week. I'm sure they won't be around much longer if this is how they handle issues.
I took my mom there today to get our nails done for one of her mothers day present.. She loved her nails and loved the person she had... But.... Not all of them can be that person.. My mom had acrylic nails on already.. She got those taken off and got new ones with designs on them.. She was done in 30 min.. My experience on the other hand was horrible!!!!! I went thru two people and they said they were the managers.. They were very rude.. Kept getting up and doing other things instead of doing my nails.. I was there for 2 hrs trying to get my nails done.. I ended up not getting what I wanted.. And my nails are horrible looking!!! And the woman that did my moms nails had to redue my nail polish cause I went to pay and the polish completely messed up.. After drying them for 10 min!! The manager started getting loud with my mom cause my mom was sticking up for me cause she saw how upset I was.. So I started in on him cause of how he treated my mom.. I ended up paying $80 for our nails and I don't even like mine!!! It was just over all a horrible experience!!!! We wont be going back there!!!!
I loved Mr. Han! He was gentle with my nails and explained many things about my nails. He's funny and insightful. After almost 2 weeks of him doing my nails, the nails are intact and you can barely see any growth. I would come here again and again and have him do them.
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