Hair Salon & BarberJacksonville 4.0 (38)
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Hair Salon & Barber in Northeast Florida
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Recent Google reviews
I've shopped at Sally's for decades. Always had good customer service before. Today, I stopped at the San Jose location for some assistance with finding what I need. There were three young ladies working, two were assisting other customers. The third one, however, was stocking the shelves in the hair color isle. She seemed absolutely put out, wouldn't look me in the eye, I guess because I interrupted her stocking shelves, when I tried to ask her a few questions. She was curt in her response. Well, they were out of what I needed, unless it was on her cart and after the attitude emanating from her, I surely wasn't going to ask. So I turned to the other side of the aisle to see if there was something comparable to what I was looking for, but she and the cart weren't moving. As I tried to maneuver my way around her, she aggressively moved her cart and began mumbling something under her breath. I was done. I went to the counter to ask if the manager was available, but she wasn't in. To sum it up, I won't ever step foot in that place aga8n. I'll order what 8 need online. Perhaps this employee doesn't understand that customers are the reason for her having a J O B in the first place, but if it goes out of business because of the lack of good customer service, so be it. Maybe she should quit and find something more suited to her anti-social behavior, I'm sure the Company, and the customers, will be much better off. So long, Sally's, hello internet.
This is ridiculous. This is the THIRD time this has happened to my husband and I. Today, we arrived at the San Jose location an HOUR AND 10 MINUTES before they closed. We walked up to the door, tried to open it and the door was locked. The employee who was a short blonde female with facial piercings proceeded to come up to the door and say “I’m sorry I forgot to put the sign up that we’re closed early today.” As someone who works in retail I can totally understand being tired from working a retail job because it is not for the weak. I can understand if you locked the doors maybe 10 minutes before you close, but a whole hour and 10 minutes is absolutely ridiculous. Again this is the THIRD TIME this has happened. I love going to sally’s because they have what I’m looking for, but if my husband and I, among other customers are going to be treated like this just because the employee/employees don’t want to work for another hour and 10 minutes, then I’m not going to give my hard earned money to a company that doesn’t give a damn about customers who are literally keeping their business open.
I'm a professional and can't do without a few items I can only get at Sally (Wella T-18 Toner!!! Magic! ✨). And I've been coming to this location for about 10 yrs and the staff has always been great. However. I would have to say the past 2 yrs in particular, the team there is TOP NOTCH! ALWAYS smiling, friendly, helpful, and go above and beyond. They deserve special recognition. *Also I have used the 2 hr delivery option many many times and have always been impressed with accuracy and speed of delivery. Way to go ladies 👏👏
I keep meaning to give this review & life kept getting in the way; however- it’s usually always the complaints people take the time to issue so I want to counteract that! Katelynn is hands down the kind of employee I think every owner wishes they had. I just so happened to come and both times been helped by her and I have to say all the other employees are incredibly kind and helpful as well- but Katelynn goes above and beyond with her extensive knowledge, impressive way about her to take extra time to really break it down for me for many different goals & challenges I’ve had with damaged hair. She truly is one of a kind & deserves recognition for her craft as well as her value! She’s down to earth, easy to talk to and very clearly knows her stuff! Honestly, I feel confident with every recommendation she gives every time. Give that woman a raise! 🥳🤑 she is amaze balls!
My favorite Sally’s beauty! Ashley helped me find the perfect product, they didn’t have the brand I was looking for, but that didn’t stop them from helping me find a perfect replacement!! The whole team’s customer service was great and I will definitely keep coming back!
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