Pratt Guys Pools and Outdoor Living

Recent Google reviews

• Paz Efrat 5 · 5 months ago

  Pratt Guys designed and built our beautiful back yard project from A-to-Z and they stand behind their work. Their work included a high quality custom pool with integrated spa, fire features and water features. They also built a sunken kitchen with a swim-up bar and pergola. Our outdoor kitchen includes a fully sink with hot cold and hot water as well as sewer. Finally, they built a whole full bathroom that is attached to the house and accessible from the outside, but is fully plumed and air conditioned. Pratt Guys get 5 stars from me, not because there were zero issues, but because they stand behind their work and honor their warranty even years later. Here is a breakdown of my ratings: First, what I love about Pratt Guys and Our project: * A+ for being able to handle everything from A-toZ: They pulled permits and handled everything with our HOA/POA, they handled all aspects of the project, including electricians, plumbing and everything else. They were able to do things that other contractors cannot do. * A+ for honoring their warranty and being responsive to our needs. This includes flexibility when we needed more time as well as multiple follow-ups when we ran into issues. * A+ for design, creativity and what I would refer to as being proud of their work. They really take ownership and deliver. * A+ for including all the extras: Low voltage systems, lighting, sound system and even outdoor furniture were taken care of as part of our project. So, we paid a lot, but we got a lot for our money as well. Areas for improvement: - Price: I would say price is definitely one area where you need to think and compare what is worth it to you. Some say that Pratt Guys charge a premium, but you really do get a lot for your money. I say it's probably worth it, but make your own decision. - Extra "bells and whistles:" This is related to the price. If I had to do the project over again, I might not choose all the extras. The team at Pratt Guys definitely sells extra options and premium upgrades. We could have saved money by declining some of the extras and I do wish the Pratt Guys would have advised me against some of the extras that actually cause more headaches in our case. Lastly, I would note that the Pratt Guys really push the value of their premium cost due to quality. For the most part, I would say this is true, but specifically, in our case, I have not been as happy with the durability/installation of the pavers/bricks and travertine. We've had multiple instances of tile and bricks getting loose and sinking. I am not letting this affect my ratings because Pratt Guys consistently stand behind their work and have been very helpful in following up with repairs. But I did want to note this because it was a selling point in the beginning.