Northeast Florida Community

I've had nothing but a wonderful experience working with NEFCAA in the past. (Rating a 5) Since April 2020, (when stay at home orders where but in place)dealing with the agency,has become extremely difficult, this is why I gave them a 3 instead of a 1, because I realize this is not the lack of trying to give continued support to families in need. But that being said I must say that the software they put in place, is very poorly designed, it is very hard to understand, the drop down boxes do not we work well, and I have yet been able to speak to a representative, and get simple questions answered. In the county I reside in, you are my only resourc.I've, been sick with Covid-19 for the past month, I'm isolation, and without Electricty or water.please t as ke notice this us September and I've been trying to get assistance since June 28th. Thank you bless us all.

These people are horrible I have 3 different family members who were relying on these people for assistance with their light bills they were approved and then they never paid it now my one of my family members owe fpl like $500 because they were told they were gonna pay it and never did don’t trust this place

Very good at helping the people out