Mandarin Nails

Recent Google reviews

• maleri allen 1 · a year ago

  I usually don’t write reviews, but in this case I felt like I had to. I went to the shop a couple days ago and really dwelled on this because I know what reviews are to a small business. I am thankful for the turn around in this situation and the intervention of another nail tech at the shop, but I went for an acrylic removal and had a horrible experience. The first woman who took me had no idea what she was doing- as someone who has been getting acrylic for a long time, i’ve become familiar with the process of taking it off. Firstly, she opted for me to submerge my hands in acetone and put a towel over them to cover them instead of individual foils on each of the nails with cotton soaked in acetone. She came over and told me she was going to charge me 30$ (it’s 15$ on the website, but I was already in the chair so I hesitantly agreed) and even mentioned she usually charges more. For anyone who is familiar with chemistry, trapping a chemical reaction with skin like that is how you result in chemical burns. I kept on having to lift the towel to reintroduce oxygen as it felt like my hands were on fire, I had skin peeling the following days. The first nail tech who took me tried to file down my nails and shape them when there was still acrylic stuck to my nails, and when I pointed out there was still leftover acrylic on my hand she called me picky. She held the dremel at a sharp angle which ended up damaging my natural nail on my pinky, it is extremly thin at that point in my nail. She was also drilling underneath my acrylic nail for some reason? She then tried to pluck off the remaining acrylic with tweazers.. I’ve seen scrapers, yes, but never plucking. I tried to sit through this as long as I could because I hate causing conflict. She asked me very unprofessional questions like the nationality of my nail tech, then talking badly about her work. To top it all off however, while she was plucking at the acrylic, she ended up ripping my natural nail past the free edge (the white part of your nail) into my actual nail, she insulted me calling me sensitive when I winced, which is when I asked to leave mid service and pay for just a small portion since my other hand was still full of acrylic and the other hand had less nail than I arrived with. This was incredibly painful and as you can see in the photos was repaired by another nail tech at the shop with gel. I was ready to leave but I am eternally grateful for the other tech that stepped in who repaired my nail and advised me to let it grow out and leave the gel on until I do anything else, also giving me the option to paint over the gel for the time being. She removed the rest of the acrylic with foils and was gentle with the nail the previous nail tech had ripped. The second lady who helped me was an absolute angel and i’m so grateful she intervened, she handled the situation so well and was so incredibly nice, however, whoever the first lady was is not somebody who should be doing nails. Once again, I don’t typically write reviews, but before the second lady came in this was a miserable experience and I hope that action is done with the first woman who handled my service, she was so incredibly unprofessional.