Furniture & Home DecorSt. Augustine 4.7 (115)
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Furniture & Home Decor in St. Augustine, FL
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Claim this listing4.7 on Google from 115 reviews · Read on Google
Recent Google reviews
I purchased two leather couches and two leather Stressless chairs from Leather By Design over the years, and I could not be more pleased with both the quality of the furniture and the customer service. One of the leather couches naturally began to sink a little over time from my family constantly enjoying and lounging on it. I called Steve at Leather By Design, and he personally came to my home to inspect it. He took the couch back to his shop, made adjustments, and returned it looking brand new. After some additional time, it started to settle slightly again, and once more Steve immediately responded, came out, and adjusted the padding. The couch once again looks fantastic. The leather itself has held up beautifully, and the level of customer service has been outstanding. This is the kind of service people used to receive years ago but rarely see anymore. Steve stands behind the products he sells long after the purchase, and that truly means something. I sincerely appreciate Steve and everyone at Leather By Design. It is refreshing to work with a company that genuinely cares about its customers. I am a loyal customer for life. Thank you!
I purchased a motorized recliner and loveseat in 2021. I had an issue with one of the recliners not working. Steve came out the DAY that I called for assistance. He was amazing. The product is fantastic, but I was delighted with the service. You do not find this type of service response. I highly recommend to use Leather by Design.
Steve and his team fix my stressless sofa glide rods with speed and efficiency they were professional in every way. I just have to say they did this on a 8 year old sofa and did not even change me. I am so pleased and would recommend them to everyone. For sales and service.
Want to give a huge shoutout and 2 thumbs up to Steve. We purchased a couch a few years ago and had a problem with one of the wiring harnesses. I called Steve and we did some trouble shooting over the phone and added some photos on text. He determined that it was one of wiring harnesses. He sent us one and I installed it with his assistance. Great customer service. Will purchase furniture from him again
Leather by Design offers a wonderful shopping experience with truly personalized service from a friendly, knowledgeable staff. Jessica and Steve were especially helpful, taking the time to understand our needs and guiding us through an excellent selection of high-quality leather furniture. From start to finish, the experience was seamless, including a professional and efficient delivery service that handled everything with great care including how to best care for our new purchase to provide years of use. It’s refreshing to support a worthwhile local business that truly values its customers, and I highly recommend Leather by Design.
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