Jacksonville Community Pet Clinic - West

Very disappointed to be writing this. I have been taking my dogs to this veterinary clinic for several years. When I first started coming here, they were a great and affordable vet that genuinely seemed to care about keeping my dogs happy and healthy. Unfortunately, over the past year, the quality of service has gone downhill. During my last visit in February, I was told that one of my three dogs needed dental work and that I would receive a quote for the procedure. The quote was never sent. Over the next three months, I called several times—at least 3 or 4—to request it, but I never received a response or the promised estimate. Eventually, I called again and requested my dog's medical records so I could seek care elsewhere. Ironically, those were sent within 30 seconds. I understand that veterinary offices can be busy, but after asking repeatedly for three months, it became clear that my concerns were not a priority. Based on my recent experiences, I can no longer recommend this clinic. They are no longer as affordable as they once were, and the level of care and customer service that originally brought me here seems to be gone.

I heard that they recently switched ownership, but decided to continue to take my pets there. I booked an appt for a wellness exam for my 9 year old dog at 12:45 on their website. I arrived at 12:55 assuming they had a grace period and also that they took different times for lunch. When I got there they said I had to reschedule because they were about to go to lunch and it wasnt fair to them because they had been working all morning. So you guys were really going to do check in, a wellness exam, vaccines and check out in 15 minutes? They shouldnt have had 12:45 as an appt time which was the only appt time for that day since they dont take walk ins. So I drove there for nothing. I will be taking my business and pets elsewhere.

I took my pups to Jacksonville Community Pet Clinic - West last week, and everyone was great! I really appreciate the care they gave my pups. Thank you to the whole team—I’d definitely recommend them!

I had an amazing experience. The vet tech gave me useful suggestions to deal with my concerns. The doctor was very helpful and nice plus he complemented my cat, Talia. The front desk was efficient and friendly as well. I helped my sister bring in her two puppies the next day and the experience was just as lovely.