Garden Center at The Home Depot

An abundance of good choices of different products. Decently priced and we'll organized so it's easy to find what you're looking for.

Went to pick up some vegetable starters and they looked great even tho we're in severe drought. Somebody is taking care of them. 👍

I came to the store to purchase 16-foot deck boards. Only 23 boards were available in stock, while I needed 45. I asked the staff for assistance and was told to wait 20 minutes because the remaining boards would be brought in from outside. In the end, I waited for an entire hour. During that time, no one came to help me. A manager never showed up either. Every time I asked different employees for an update, I was told the same thing: “five more minutes.” Nothing was ever done. Complete disregard for the customer, lack of responsibility, and total indifference. Without a doubt, this is one of the worst stores in Jacksonville in terms of customer service.

I had an issue with an online order not being delivered on time. Contacted the customer service number provided, as directed via email a couple of times and was unable to resolve the issue. Some how I found myself transferred by customer service to the store. That's when I had the pleasure of speaking with Mason, one of the managers there. He was extremely professional and personable at the same time. He spoke to me with genuine empathy concerning my delay of delivery, and though it was not his fault he took ownership and responsibility to address and solve the problem with a sense of urgency. My delivery then arrived within just a couple of hours (after I had previously waited 4 days for a same-day order). Thank you Mason for going above and beyond to assist me!