Ferguson Home

Stopped in today to return an unopened item we ordered that was not needed (part of a large multiple parts order we had placed). I was greeted warmly by Tiffany! Then Leah kindly took the item, looked up my account, and explained the process for getting the refund on my credit card. Both girls were friendly and professional. Great customer service at this location!

BUYER BEWARE. We began remodeling our home in San Marco in April 2025 and our contractor recommended Ferguson for the appliances. We met at the Ferguson showroom and it was a pleasant experience. The total bill came to $35,045, so not an insignificant amount of money. Later, our contractor walked off the job, leaving it unfinished. By this time the appliances had been installed except for the hood vent. "We'll be back to do this," said the install team. Now Ferguson refuses to schedule or install the hood insert because the builder's name is on the paperwork, not mine (our address is too, of course, but that's not relevant to them, apparently). The invoices were paid in full - including the installation charge for the hood vent yet they still refuse. I escalated and spoke with the floor manager, Leah. She was even less sympathetic and helpful than the first person I spoke with. Leah acknowledged that the builder wasn’t present when we made selections and that this is essentially just a paperwork / computer problem. In spite of that, they are intransigent. We paid $300 for the installation. It is not a significant sum but it’s wrong on principle. They are simply the worst when it comes to actually solving problems.

It's unfortunate when products don't match service. In this case, the products offered are five stars, but the service would be a zero if I could mark it as such. If I could do it all again I'd seek any other option for my appliances. It has taken Ferguson seven visits to my home to install my appliances, AND THEY STILL AREN'T DONE. A truly sad attempt at customer service offered by their local coordinator, blaming me or my contractor for issues they either fabricated or weren't up to speed on, then by their regional scheduler who once again over promised and severely under delivered, as well as an unreturned call place to their branch manager. I could reference a dozen missteps and errors by their team that has led to my current state of frustration; no-show appointments, multiple hours late, sitting in their truck for hours doing nothing, providing incorrect measurements and install requirements, saying pre-install checklists items were missing when in reality they had been done for weeks, and not knowing what had been installed and what hadn't. Just a comical list of errors and follies by their team. If any other business was around that offered my appliances, I'd run to them over Ferguson. But this is the type of customer service you get when there's a void in ownership, when no one at the store cares about customer service, and there's a lack of professionalism across the board. It's sad when customers spend their hard earned (and lots of it) money on top of the line appliances, only to be met with careless professionalism and no accountability. Thank you Ferguson, for absolutely spoiling what it supposed to be an exciting time in a home build.

FaverGray Homes has had a wonderful experience working with the team at Ferguson. Their showroom provides an excellent selection of high-quality plumbing, lighting, and appliance products that help bring our custom and spec homes to life. The Ferguson team is always professional, knowledgeable, and incredibly helpful throughout the selection and ordering process. They do a great job guiding clients through the showroom experience, making what can often feel like an overwhelming process much more enjoyable and organized. We especially appreciate their attention to detail, strong communication, and commitment to delivering quality products on schedule. Ferguson continues to be a trusted partner for our homes, and we always look forward to working with their team on future projects.