Ed's Comfort Solutions

On 16 August 2026 our upstairs A/C unit stopped cooling. My husband called ECS the next morning to request a technician to come out. ECS arrived late that afternoon and began to troubleshoot the issue. Subsequent to these efforts we were informed that the fan motor on the condenser unit was bad. We were surprised to hear this as that same motor was replaced in July 2025. The previous work, material and labor, was warranted for one year. We were roughly a few weeks past that period and it seemed odd that a unit that only been operated a couple of months would now have the same problem. The tech indicated he would go back to the office and see if some adjustments could be arranged. It is important to note that this motor was $942.00, plus the labor to replace. We immediately received an email from ECS to sign and agree to another $942.00 motor being ordered. So much for any discussion. My husband made several additional calls to ECS to address the status with no resolution. On Friday he spoke with one of the folks responsible for warranties and was promptly informed that no adjustments would be considered or offered. At that point he indicated that we would not agree to any additional efforts or repairs on this unit. We discussed at length with ECS that our plan was to get the unit running and replace this fall with a new unit as they had done back in 2022 when they installed a new unit for the down-stairs A/C. That plan had no bearing towards working with us to adjust the cost of a new motor. At his juncture he immediately called another A/C contractor to address the repair of the unit. During their troubleshooting efforts they found a condensate drain interlock that had prevented the unit from operating NOT A BAD $942.00 FAN MOTOR! The switch was cleaned and the drain line was flushed with the unit returned to service (see attached photo of motor operating as normal post cleaning). BTW ECS looked at this same interlock component and drain line during their troubleshooting efforts on the 17th. I can assure you that we were livid over this discovery. The following Monday, Del-Air replaced the second-floor system with a new unit (attached photo) and picked up the remaining warranty on our Trane A/C. ECS lost the work ($12,500.00) to install a new unit and our business for good. My husband personally delivered a check for $92.00 to their office this week, as we were responsible for the original service dispatch charges. He showed a video of the "BAD" motor in operation and explained that we were extremely disappointed in their posture and attitude. No apologies, no "we're sorry", nothing. In closing I will say that ECS has performed our A/C work for the last six years. This incident has both of us questioning if we had previously paid for other unnecessary work! Guess we will never know for sure. I know that ECS will try to downplay this evaluation, but there can be no explanation or excuses that will justify what took place, so don't reach out or try to contact us further. You have zero chances of effectively speaking to what happened. ECS doesn't deserve 1 star. Beware of this business! AMENDED POST: ..."raised voice, forcefulness and rudeness"! More like frustrated, aggravated, and in disbelief that no one, including yourself (failure to respond to his email), and especially your office manager attempted to discuss, communicate, or resolve an effective path forward - other than pay for a new motor or not. Without doubt you are absolutely correct - no one in your office was involved over a five-day period. I do sincerely apologize - I cannot imagine why my husband didn't walk in with a big smile across his face! Unbelievable.

Mike is the best! We just bought a 2yr old home and had the system serviced shortly after moving in. Being in FL, it’s imperative for the 6mo maintenance services, and not every homeowner realizes that. ECS worked with Trane warranty and was able to get the warranty transferred into our name and the ‘dirty’ coils completely replaced! Initially, they told us ~2 weeks due to the coils being on back order. ECS explained that my boys are autoimmune and it was an emergent situation - I got a call saying the part was in after a couple days! We will always recommend ECS and Mike. Great company, honest workers, and they truly are locals that care about our community.

Called ECS after hours, and they sent Michael Johnson to locate, obtain parts, and fix an A/C leak the next morning. It was a very hot time of the season, July, and he made sure to prioritize us and take care of us expeditiously. I've had multiple interactions with Michael and ECS, and they have always gone above and beyond to accommodate our needs. I highly recommend above all else!

Just bought an older home in St. Marys and of course things start tearing up! Our heat pump was not cooling below 85* so I had to call someone. Finding Ed’s Comfort Solutions, Inc on the equipment I called. Mike happened to be in Kingsland finishing a job so was able to come rather quickly. First thing I was impressed with was that I received a text with his picture so I could be prepared for who I was looking for. 2–Mike checked outside unit before coming in so there wasn’t a lot of in and out. 3– He was very courteous and straight to the point. Fixed what he could today. I will be grateful to have him back with necessary parts soon to finish the job! Thanks ED’s for being competent and trustworthy!