Electrician
Avalon Heating and Air +Electrical services 5.0 (2048)
9585 Sunbeam Center Drive, Jacksonville
ElectricianJacksonville 4.7 (842)
Own this business and don't want to be listed? Remove my business. Something wrong here? Report a problem.
Premium listings show a 60-second video here. See Premium
Electrician in Jacksonville, FL
Is this your business?
Claim it free to fix your info, add photos and a video, answer questions, and post deals.
Claim this listing4.7 on Google from 842 reviews · Read on Google
Recent Google reviews
In January 2023, David Gray installed a Ruud water heater in our home. Just a few years later, the unit developed a problem that appears to require replacement. What has been most disappointing isn’t simply the equipment issue, but the lack of support after the sale. Since David Gray now installs a different brand, I was surprised and disappointed to learn they offered little assistance regarding the Ruud unit they originally sold and installed. I expected the company that performed the installation to help navigate the warranty process or at least advocate on my behalf. Instead, I was left with the option of buying another unit, different brand, and same no guaranteed help down the road if it fails like the last one they installed did. . The experience gave the impression that once a company changes suppliers, previous customers become yesterday’s news. It also feels like another example of a long-standing local business changing hands after outside venture capital money preys like vultures and where customer relationships seem to take a back seat to the bottom line. Whether or not that’s actually the case internally, that’s certainly how this experience came across. When you hire a company with an established reputation, you expect them to stand behind both their workmanship and the products they installed, regardless of what brand they currently sell. Unfortunately, that wasn’t my experience. I believe a company’s true character is revealed when something goes wrong, not when everything works perfectly. If you’re considering David Gray, I would encourage you to ask detailed questions about how they handle warranty claims for products they no longer carry and what support you can expect years after installation. Those answers may matter far more than the initial price. I hope they reconsider their approach because long-term customer trust is much harder to earn than a single installation job.
Electrician
9585 Sunbeam Center Drive, Jacksonville
My A/C recently ceased to function properly. I found David Grey Heating & Air on the net and gave them a call. The troubleshooting technician that was sent, Hamid, was very polite, knowledgeable, and honest with me that my A/C had seen its best days. After discussing what the best options were it was time to replace. Nico and Bryan were sent out to install the new A/C system. These two gentlemen were AWESOME. Very professional, courteous and answered all of my questions. I am very happy and grateful that I chose David Grey Heating & Air. I have called on other companies over the years for A/C work, David Grey is second to none! Outstanding Work!!!
Had my 6 month AC system checked by Hamid Boukhal who certainly was very knowledgeable and professional - explained what he was doing every step of the way I very much appreciated. Very impressive how he really cared to service my system and gave me some tips as well. Thanks David Gray for hiring such an amazing employee - job well done !!
Very prompt & knowledge about the new air conditioning installation. I highly recommend David & Gray Plumbing for all air conditioning needs. Aiden & Amari were excellent!! I highly recommended there 2 installers!!
I had a disappointing experience with David Gray Plumbing that felt misleading and like a waste of a service fee. Before scheduling, I specifically called to confirm they service Rheem tankless water heaters. I was told yes (on a recorded line), which is the only reason I booked the appointment. When the technician arrived, he immediately said they do not service Rheem tankless systems and wouldn’t even inspect the unit. He also made inaccurate claims about warranty issues and said no one in Jacksonville services them, which is not true. Instead of diagnosing the problem, the only option offered was a full replacement costing several thousand dollars. I was charged for a visit based on incorrect information, with no attempt to actually service or troubleshoot the issue. Overall, this felt like a bait-and-switch. I would NOT recommend them and strongly suggest confirming their capabilities in writing before scheduling.
Reviews from Google. See all on Google Maps.
No 904biz reviews yet. Be the first.
No questions yet.