Community First Credit Union

This use to be my favorite branch until the change in staff. I had the worst experience, I called and put in a complaint. No follow up no nothing.So I will not use this branch for anything.Although I work right up the street from this branch, the lady in the pink is the worst. No worries, I won't use this branch ever again!!

Allison B. helped me with an auto loan and debt consolidation reducing my monthly payments and interest accrual. She explained everything very well and provided several options for me to choose what worked best for my financial needs. The process from start to finish was so easy and I am very happy with my experience and outcome. I recommend Allison & CFCU for any of your lending needs.

I tried to let them know today (Sunday, March 15, 2026) that I misplaced my debit card. They could not locate my account because I had not memorized my card no. The phone nos in the website are no help. The customer service is atrocious and they do not speak clear English. I will be speaking with a manager tomorrow, with my attorney, if the card has been used.

Overall the experience with setting up our membership went smoothly. That was done online. Even their follow up call welcoming us was a nice touch. However, the customer service experience at this branch has been less than satisfactory. From their cavalier demeanors, to the lack of listening to their customers issues/concerns fully is quite disappointing. While I respect that they may deal with many of the same issues daily, and have a good idea on how to troubleshoot those issues… I would expect the interaction with their customers to be professionally courteous. Ensuring everything suggested by them to handle any issues/concerns were understood and actually worked for their customers, instead of shooing them on their way, leaving their customer feeling unheard and frustrated. Respectful, interactive communication goes a long way.