Ballard Designs Jacksonville Florida

I spent several hour in the store with Suave Gordon, Design Consultant. He was professional, patient and fun! I had several items that I wanted to see in person. The store is magical. Suave was great at allowing me to see different pieces together and was so kind when I would change my mind or want to go back to something we already put together. All the staff were happy to help but not in a pushy sales way. I highly recommend you make a trip to this store. I have never been disappointed with the quality of Ballard's products and I am equally impressed by the caliber of their employees.

I purchased some curtains for my kitchen. The total was $215 just for ONE panel. They were the incorrect length. I sent them back. While they were in the process of being returned, I ordered the correct length and bought two of them for almost $500. The charged me over FORTY dollars just to send the one panel back. Absolutely insane. I will never in my life order from Ballard Designs, nor recommend them to anyone that I come in contact with. And you can best believe that I will be sharing my experience with anyone that asks.

Updated review: Ballard Designs has beautiful furniture but the worse customer service of any company I have ever experienced. We bought an expensive piece of furniture. It came with multiple damages. They indicated no problem and picked up the damaged one and sent a new one. The piece on the second delivery had so many damages that the truck crew did not want to even unload it. The people in the store are very nice but have no authority to do anything. They told me I had to discuss refund with their corporate dispute center. Of course after leaving three messages with their dispute center no one called me back. I finally just reported this to American Express and they credited the large payment. I finally get a call back from Ballard indicating that it would take them three to four weeks to process a refund. I told them not to bother American Express is handling. Then a month later I get a notice from American Express that Ballard challenged the credit as the furniture was delivered. Luckily I have in writing from Ballard that the furniture was not delivered and have sent that to American Express. Ballard as a company could care less about the customer and I would not shop there ever again. It’s almost dishonest telling American Express that the furniture was delivered and challenging the credit. Consumer beware.

The furniture is beautiful and extremely well made. The buying experience is honestly unforgettable as well. The sales agents are so well versed in the products and treat you so well that the whole thing was just fun. Most importantly, the furniture is gorgeous. Thank you so much Kathy and Amanda!