Atlantic Security

Calling about rewiring a coaxial cable in one of my properties the sales rep said we are not interested on fixing that type of problem, you are nor a great fit for us (facepalm). What a great way to turn away business.

I’m writing this because today’s interaction with Atlantic Security was so unprofessional that it genuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don’t jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls—the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were “not interested in doing business with me” and that I had “wasted their time multiple times.” This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not “wasting time.” That is called being a smart consumer. These are major decisions—not impulse purchases. Here’s the part Atlantic clearly didn’t bother to consider: My father’s company is a major corporation with multiple homes, buildings, and commercial sites—every one of which is secured and monitored. He is one of Atlantic Security’s largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can’t even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized—and likely completely lost—two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry—let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies.

Atlantic Security has been outstanding from start to finish! Their team is professional, knowledgeable, and truly committed to keeping their customers safe and happy. The installation process was smooth, and the technician took the time to explain everything thoroughly. The system itself is top-notch—easy to use, reliable, and provides real peace of mind. Customer service Was top-notch, William Lusk and Jason McIntyre were exceptional and addressed all my questions promptly. If you’re looking for a trustworthy security company, I highly recommend Atlantic Security!