Ashley Distribution Center

Was told at 9:00am that I could pickup my mattress at anytime before 4:00pm. Arrived at 12:00 and was told the truck arrived late and they were still unloading it. They asked me to come back in an hour and a half. Wife and I went and had lunch. Returned at 1:45 and was told they were still unloading this? Well I have no choice but to wait since I disposed of my bed on the way to get the new one. So I am still sitting here on dock ten at 10 till 3:00. Three hours and the still have no results, I guess I will need to find a furniture store that is more organized. Last time I buy from here!

I would rate -5. Bought a bunch of furniture. Paid, waited. Ended up with broken bed. Been told they could not assemble because 4 SPECIAL SCREWS are missing. Really? No. They didn't know how to assemble and left with a bunch of screws and frames and board. Should know better why no one recommend Ashley. What a pain Ashley caused us. Huge disappointment.

Been waiting for 3 1/2 months for a rug. Very poor follow up After spending $7,000 + I will not be back. Going back again tomorrow for resoluitoon on the rug. Logistical issues? Fix them. Cancel that vendor!

I can’t even believe I’m leaving one star, but that’s the only way to post this! BUYER BEWARE! My family and I have waited all day for 2 days now for the confirmed delivery of our furniture that was scheduled to be here yesterday, 6/10 between 3-7pm. Around 645pm yesterday after receiving no calls or updates on my late delivery I phoned your company. I was kept on hold for over 11 minutes and told my delivery was delayed and would arrive yesterday evening by 9:02pm. It never arrived. I still have yet to receive a phone call. Today at 843am I called your company, I made 8 calls in total today to attempt to find out what was going on. Not only did I speak to 6 different people today and 2 different people via your chat. Several assured me that the delivery was coming today. No one knew what happened. I was given several excuses as to why it never came, the most important one was that dispatch was NOT EVEN AWARE that the driver did not deliver. Not only was I not delivered to yesterday, but 16 other customers also did not get delivered to, nor did they receive any communication from your company according to your staff. I was sent a screen shot of my order by a representative via chat this morning that showed me my delivery was still pending in the system for last night at 9:53pm (knowing based on their words that your company stops delivery at 7pm) which contradicts what I was told last night that my furniture would arrive by 9:02pm. This screen shot ALSO included YOUR COST on the furniture I just purchased. How completely unprofessional. After a long day of many phone calls I’m told they will not reschedule my delivery and I will receive an EMAIL from your company in 24-48 hours for ME to reschedule myself????? Even knowing that it was an internal issue with your company I am left with no furniture, 2 days of work lost, and the uncertainty of knowing where my furniture even is at this point as no one could tell me, nor would a supervisor take my escalated calls. Still at this moment I do not know where my furniture is, when it will be delivered, and I honestly feel like I now work for you having to call every department all day to still get no help, and pressure your employees to assist me. I cannot even describe our level of disappointment in Ashley’s Furniture, the “#1 furniture store in the us”.