Arhaus

Linda was a delight to work with. She understood immediately what we were looking for. We left in under an hour successfully selecting our dining room table and chairs.

We bought two deep seated Kipton couches and have had for about 3 years. We don’t use them too often, but despite the light wear we have several (5 seams that are pulling apart. Upon further inspection, the seam construction is far inferior to that of RH and others. When contacting Arhaus, they did not offer to replace covers or repair as “outside warranty”. Unfortunate given the high quality price tag, yet inferior quality at the price point. For our real estate clients we would recommend elsewhere.

I went in the store, looked at multiple colors, and ordered two large area rugs in “fog.” The top pic is the color shown on the website and that I was told the rugs would be. The bottom pic is what was delivered to my house. Customer service actually told me they look like the same color to her. I called the local store and asked to speak with the manager, was told that “Nadine” was in meetings all day, so I asked that she call me back. She never did.

VERY bad experience here. I ordered and PAID FOR an item using my credit card. This item was NEVER DELIVERED. When confronted about it, my sales agent (Kelly) stated she moved the funds to another item that I HAD ALREADY PAID FOR! Completely incompetent. I’m a fair and reasonable customer, but will NEVER recommend Arhaus again. NEVER!