Animal Clinic of Mandarin

I cannot say enough good things about Dr. Kaiser and her clinic! She has been the vet for all of our pets for over 25 years and you just cannot get better care for your animals than the care they receive from her. She truly cares, is very knowledgeable, is very compassionate, and does not order a bunch of unnecessary tests, medications, or products.

Absolutely worst vet I have ever been to, she was rude and demeaning. Labeled my dog as aggressive when she is not and put her on an aggressive dog protocol where she is sedated unable to walk, barely able to stand, and pooping all over herself. We were told that is how she needed to be for all future visits. Went in for surgery today and we were told her sedatives did not work enough, and because we had questions regarding the care and why the sedatives where necessary she got very rude, passive aggressive, over ruling and condescending. She then said she would no longer see her and canceled our reschedule surgery date after already having us spend 800$ on "necessary" meds and other things. She upsells medications and gives 3 times the amount needed, causing us to spend even more money that was not needed. On multiple occasions she said our dog was aggressive for simply looking at her and told us to watch our hands and face when we have them near her face, she also makes rude remarks in regards to personal relationships. She also refused to do a blood draw because she forced a muzzle on her and then my dog got scared because she wanted it on so tight it broke, they also used multiple leads in different parts of her body to control her when she is just fine on a harness. If you have a large breed or any bully breeds do not being your dogs here as she will automatically label them as aggressive. My dog who is as sweet as can be, she has been mistreated by Dr Kaiser and I would absolutely never recommend this lady to anyone else.

I love the Animal Clinic of Mandarin. The staff are so friendly and the office is nice and clean. Dr. Kaiser has an affinity for what she does and I love having peace of mind that she has the best interest for my pet. The Trupanion insurance is amazing and the fact that Dr. Kaiser handles all the paperwork makes it even more easy and convenient and necessary to have this insurance. All I had to do was enroll and Dr. Kaiser handled everything from there. It has been such a relief knowing anytime my pet goes to the doctor all paperwork is taken care of so all I have to focus on is my pup.