AAA St. Augustine Insurance and Travel

Becky was great help. I came in for an international drivers license and Becky was quick and efficient. And friendly too. We have done business here a few times. I highly recommend them.

On paper, AAA roadside service sounds invaluable and excellent. In practice, it is a lousy, unprofessional company that treats its clients as helpless victims either than valued customers. I waited for over NINE hours the other day, stranded on the side of a major highway (I-95), with my two sons, 200 miles from our home. AAA failed miserably at their task of providing customer service in an emergency. One service technician (Crystal) acted like it was a hassle to do her job and that my roadside emergency was inconveniencing her. I would never recommend this company's services to anyone.

We popped in without an appt needing help with our return road trip home to MA. Robin at the front desk was extremely knowledgeable and helpful and put together a TripTik for us for the best route home. We left very satisfied thanks to Robin.

Aaa is living off the name in the past. This is an absolute garbage company that is extremely entitled. They think coming out to do roadside assistance is an entitlement service. What am I paying Aaa for if I have to pay extra money for a tow that is absolutely ridiculous. I would run in the opposite direction as fast as I can and would never sign up for Aaa again there’s much better companies out there as I’m finding out there, they don’t think they’re doing a tow is entitlement.