Insurance Agent
322 Paseo Reyes Drive, St. Augustine
Insurance AgentSt. Augustine 5.0 (260)
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Insurance Agent in St. Augustine, FL
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Recent Google reviews
I highly recommend River City Claims. From start to finish, they were professional, knowledgeable, responsive, and truly went above and beyond to help us with our insurance claim. Their experience with insurance claims, construction, and roofing really made a difference and gave us confidence throughout the entire process. A special thank you to Erin and Joe Lam for being absolutely excellent to work with! They were friendly, patient, professional, and always took the time to answer our questions and explain everything clearly. We truly appreciated how much they cared about helping us and making the process as smooth and stress- free as possible. If you’re looking for a team that is knowledgeable, trustworthy, and genuinely cares about their clients, I highly recommend River City Claims, Erin, and Joe Lam. We are very grateful for all their help and hard work.
In August 2025 we came home from work one afternoon to discover a pipe leak that originated upstairs in our daughter’s bedroom, above the garage. We called a plumber immediately and through the repair process found extensive water damage that resulted in the demo of our entire upstairs, stairwell, and a portion of our garage. During the demo and water remediation process, we also discovered our roof, which was replaced in 2001 through an insurance claim, had not been properly installed, resulting in further damage to our home. We wound up with 2 separate homeowners insurance claims, with 2 separate insurance companies. Adam Vining with River City Claims guided us through this extremely stressful and complex process. Adam was deliberate in setting realistic expectations on the timing for this fight, and relentless in his efforts to advocate for us. Adam genuinely cares about his clients and his commitment to holding insurance companies accountable, and seeking justice, is unmatched. Although resolving our claims was clearly a priority for him, Adam is also fighting for long-term solutions and reforms that will help other homeowners in the future. He worked with us to file complaints with the Florida Department of Financial Services, wrote letters to our Florida Senators, and even brokered a story on the local news for us. Additionally, he coordinated Mediations with both insurance companies and referenced us to a trusted attorney, who filed Civil Remedy Notices on our behalf. We would not have been able to rebuild our family home with the funds initially offered by both insurance companies. Thankfully, Adam was there to navigate our claims with skill, integrity, and relentless attention to detail and follow up. As a result, we were able to satisfactorily settle both claims, and are currently in the process of rebuilding our home. We are so grateful for Adam’s support and guidance, and would highly recommend him and the River City Claims team to anyone dealing with an insurance claim. Your hopes and prayers will most certainly be answered with both their efforts and expertise.
⭐️⭐️⭐️⭐️⭐️ We worked with David Reed at River City Claims after our house flooded, and I honestly don’t know what we would’ve done without him. The insurance company did a poor job with remediation and didn’t want to cover our floors even after they started swelling. David came in, took control, and fought hard for us. He found more damage the insurance company missed—walls, floors, cabinets, and even mold. He brought in an amazing remediation team and an air-quality specialist to make sure everything was done right this time. Without David, we would’ve been stressed, scared, and probably stuck with a house that wasn’t livable. Instead, he got the insurance company to pay for everything, and our home is actually better than it was before the flood. If you’re dealing with an insurance claim, don’t go through it alone—call David Reed. He’s honest, relentless, and really knows how to get results.
I can’t speak highly enough about Adam and River City Claims. This was my first time going through the mediation process with my insurance company, and I wasn’t sure what to expect. Adam was incredibly hands-on every step of the way, answered my questions, and made me feel confident throughout the process. I’m so glad I trusted him. If you’re looking for someone knowledgeable, honest, and truly invested in helping you, I highly recommend River City Claims.
Adam was incredible - he took the bull by the horns and single handedly represented our interests in doing battle with the insurance company who repeatedly denied our legitimate roof claim. We could not have gotten the insurance company to pay on our own - we needed Adam's expertise and tenacity to get this done. Adam doesn't back down and doesn't take no for an answer. Have no fear if Adam is on your side - he will get it done - and I can't thank him enough.
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