Women's Care

Went to see the Dr. my appointment was at 1:15. Had to pick my son up from school and finally left at 3:08 and still had not seeing her. It’s poor service when you have to wait almost 2 hours and still no doctor. Asked the one of the ladies at 2:45 about status and she didn’t come back to me until 20 minutes later when I was leaving. It was my first time and it’s going to be my last. If you can’t manage case load then don’t schedule so many people on the same day. Took the day off work just to have it completely wasted. To say I’m furious would be an understatement. I don’t even leave reviews but this was so outrageous that I had to. I immediately called my insurance and found me another provider.

I had an appointment to remove and reinsert my birth control implant. The implant slipped and couldn’t be found. This was September 24th 2025. Dr. Kuester is and was fantastic…the office staff especially Tiffany is God awful. It’s now October 27th 2025. I still have the implant lost inside me. Tiffany is extremely rude, condescending and is intentionally with holding the imagining orders. She was supposed to email them to me bc she couldn’t find the fax # to the Imaging center I wanted to go to. I took the liberty of getting the fax # for her and she still hasn’t faxed them the orders. She has made some of the rudest comments to me. I realize I’m not their only patient and as Tiffany has reminded me on at least 3 occasions…I’m not going to die and it’s not an emergency. I’m left wondering if Dr. Kuester knows how her staff treats patients!! It’s sad because she’s great but her staff is terrible to deal with. Consult Reddit if you’re wondering what a lost implant can do to your body.. it’s not good. Tiffany has no clue what she’s talking about. And yes I too had an extremely long wait time.. but it’s not even a concern at this point. Just get me the orders! I still don’t have them! After this I will never go there again.

I had an appointment on the 11th, during which I provided a urine sample as requested and completed routine annual testing. The front desk staff, including Kenya, was great—very professional and courteous. However, I’m not sure if the clinic is experiencing a staffing shortage or if the provider is simply taking on too many patients, but the overall experience was frustrating. Days later, when I inquired about my urine test results, I was informed that the test was never even performed—making my sample a complete waste. Fortunately, my routine bloodwork was processed fairly quickly. On the day of my appointment, which was scheduled for 2:00–2:30 PM, I arrived early in case I needed to complete any new patient paperwork. However, I ended up waiting for 2 to 2.5 hours before even being called in. I checked on the delay multiple times because, despite my appointment time, I waited from 1:30 PM until around 3:00–3:30 PM. Once I was finally called in, I had to wait another hour, not leaving the clinic until nearly 4:00–4:30 PM—completely unacceptable. After receiving my test results, I had concerns and attempted to get clarification. I called almost every other day from the 17th (when the results were posted on Healow) until today, the 29th, yet I never received a call back. I was told there was no nurse available, and despite being assured that the provider would follow up, she never did. This raised serious concerns about the quality of care, as a more urgent issue could have had serious consequences. Dr. Kuester was pleasant and had a decent bedside manner, but the clinic itself is extremely disorganized, leading to critical lapses in patient care.

One Star is pushing the limits...What is the purpose of setting up an appointment if you're still waiting hours after the appointment and still haven't gone in to see anybody.