RestaurantJacksonville 3.5 (179)
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Restaurant in Jacksonville, FL
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Claim this listing3.5 on Google from 179 reviews · Read on Google
Recent Google reviews
Service was fine, they have a young child working the register, but that's typical for chinese food spots. I ordered the General Tso combo with chicken fried rice. The Tso chicken was burnt and over cooked, almost un edible. When it comes to the rice, there was barely any chicken in the rice, you would never know there was chicken unless you go digging for it. I usually give take out spots the benefit of the doubt, but it's hard to mess up general Tso chicken, and somehow they figured it out.
Really good Chinese food and fast. I always order ahead and then pick up to take home, they always get my order right. Edited- (2 yrs after 1st review above) ordered again 07/09~ I haven’t ordered at Wok N Roll for awhile because Thai Basil was closer to my house. Yesterday Thai Basil was closed so I ordered here. Here is my honest review which I hope can in some way help the restaurant get better as well- I ordered- Sweet N Sour Chicken Dinner- the chicken was large chunks, like 2-3 times as big as they should be, kind of hard texture, for taste I give them a 6 out of 10. The Fried rice was terrible, fried rice is a staple of Chinese food and it was first of all, yellow? It had gross pieces of chicken in it two or three Peas and very very dry and unflavorful, it didn’t seem fried at all. Crab Rangoon- I give it a 5 out of 10, the outside was decent but the inside was just not up to par, it was dry inside, maybe the ingredients were old or low quality Boneless Spare Ribs Dinner- These should be small strips, barbecued edges. These were very fatty, wide pieces and so much fat they just weren’t edible. Some pieces were just hard and dry, the sauce wasn’t that good. I give these a 3 out of 10 Egg Rolls- I will say that the egg roll was probably the best thing. They were pretty good and I liked the cabbage was delicious and the roll part tasted very good. 8 out of 10 Pork Lo Mein- this was decent, the pork in it was probably at least 30 percent fat, but the noodles and veggies were very good. 7 out of 10 Overall, I was disappointed, it was more expensive than Thai Basil and the quality was much lower. To the store- you have a prime location there, you could be doing so much better. Use better ingredients, take more pride in each and every order…. This is just my 2 cents, take it or leave it, but as a customer, I was very disappointed. Sorry but I think you should do better.
My experiences w/this restaurant have been hit-miss. Sometimes, the food is spot on, good, well-prepared. (Different chefs?) Although often, it’s greasy. Thus, I only go as a last result meal grab. Unfortunately, that was the case yesterday & this is what I received: Shrimp Egg Foo Young (2x prior I ordered during lunch & it was spot on!) drowning in grease & over-cooked. (Paper towels used to soak out some of the grease. & yes, that’s grease, not gravy, in the container underneath the patty, Ikr).
If you like really good pork egg rolls and krab ragoon go here. Best I've had so far but rice and noodles not so good won't be eating that no more.
The food is overpriced for what you get, I didn’t get what ordered called and spoke to manager who said we use a call center now, which was a lie because the same voice on the phone was the same voice when I picked up the food. They lie beware
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