Well Traveled Living

I purchased an outdoor sectional couch from this company and within 3 months the color in my cushions completely faded. I contacted their customer service and said there was nothing they could do since they didn’t have anymore of that item in stock and would only give me close to 100 dollars to replace all my cushions. It was an 1100 dollar couch. A hundred dollars would maybe replace one cushion. It claims it comes with a one year warranty. This is terrible customer service. I do not recommend this company or it’s products.

I ordered the Longmont fire pit thru lowes. It came well packaged and not a ding one. Easily assembled by myself. Only found one thing wrong, one of the holes on the side was off by 1/4 hole. Opened further with 5/16 drill bit. No big deal. Great looking pit. Have yet to fire it up, will do this evening.

Don't bother reaching out to this company if you need a part or service. Originally contacted them via their website 2 weeks ago. The person who responded turned my request over to another person. No response since then! Not even a "I'm looking into this for you" response. Just hope your heater doesn't ever need replacement parts!

Completely dissatisfied with lack of response to damaged product issue. Purchased outdoor table which arrived Oct 26 with scratches and gouges all over the top. As of Nov 8 still no "real response", only automated emails stating my problem will be looked into and blah blah blah. Be warned...