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Furniture & Home Decor in Jacksonville, FL
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Claim this listing3.7 on Google from 7 reviews · Read on Google
Recent Google reviews
This is the second mess up on two different offices. We’ve set up in Florida. I will not mention the sales rep by name, however, he reassured me before ordering the furniture that there would be no hiccups like there was the first time. I told him I was concerned that if I order the materials, they will be shipped on time or will not be installed on time. I had a time crunch. The delivery was delayed by two weeks, his excuse was he does not work primarily in the area that we are delivering to. And he is not familiar with the process in this area. The area is in Tampa, Florida. He is out of Jacksonville Florida after finally getting the materials delivered they were not installed. He said I did not click the correct button whenever checking out on the website to have them install and assemble the furniture. Then he made me hire a third-party company that cost twice as much to install and build The furniture. I also ordered 10 swivel chairs to be delivered to the address and installed. I got a random call a few weeks ago from FedEx saying that they had no address on file where to send the chairs so I told them to send it back to FedEx or WB MASON‘s warehouse so they can deliver them all at the same time. Then they miraculously disappeared in shipping and they have no idea where they are at currently. I’ve told them to return the order and get my money back so I could just go to Staples or Office Depot to order some new chairs. Definitely do not recommend working with WB MASON . They have been absolutely terrible most of the process.
Jake Mayo, my sales Rep is amazing! He always lets me know when my routine items are on sale and he'll check in to see if there is anything I am specifically needing. Delivery is on time and a wide variety of items with great prices!! Highly recommend Jake!!
Trying to double bill me for something that took 8 months to ship after I already tried more than once to cancel the order and get a refund. Wrong orders shipped, lied to by sales rep. They will match a price sure but if you care about integrity look elsewhere.
My account representative, David, is wonderful to work with. He always helps us with our supply needs, and he makes the process so easy for us. They usually have what we need, to us, by the next day. Great prices and great customer service!
Good receiving department but for 53ft semi trailers most back in off street
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Furniture & Home Decor
9556 Historic Kings Road South, Jacksonville