The Pet Care Center Of Nassau

I took both of my dogs (yorkie & a mini golden doodle) to the grooming salon today at Ritzy Clips. I was called by the groomer because my golden doodle’s hair was matted. She told me she was going to have to shave some hair. However, she didn’t mention she was going to butch her hair and shave her all the way down to her skin 😡🤬😭😓😩. You can see in the picture where there is a boy in the background of what my doodle looked like before the haircut from today. When I dropped them off I specifically said that I wanted puppy/teddy bear haircuts for both dogs and showed the groomer pictures (see circled picture in red of what I wanted for my doodle). However, upon arriving to the salon I noticed my doodle’s hair was completely shaved to the skin making her look terrible. I asked Mrs Beverly (front desk lady) if I could speak to the groomer and she said that everyone was gone already and all she could do was call the manager, Vivian. I spoke to Vivian on the phone and she stated that the groomer showed her what my dog looked like and that she agreed she needed to be shaved down. However, I have never had anyone complain of my dog’s hair being so matted that it needed to be completely shaved. The only issue I had with my doodle before she was spayed was that she was in heat and required using a diaper which caused her to be a bit matted in the butt and back legs area. However, my previous groomer from Pensacola specifically said she could do one of two things. 1. Shave her down to her skin or 2. Take that matting out, but charge me extra for the work. I appreciated her giving me the options and being very straightforward with the issue. I chose option 2 and have never had any other issues with my dog because she is already spayed and doesn’t require diapers anymore. I am extremely disappointed in the way my dog’s hair was cut at this facility and how the manager, Vivian, handled the situation. They were charging me a $65 grooming fee and another matting fee. Why would the groomer charge me a matting fee when all she did was chop my dog’s hair? If I knew the groomer was going to do that, then I would have told her not to do anything and would have taken my dog somewhere else. Vivían removed the matting fee, but still charged me full price for having my dog’s hair butched by her groomer. I do not recommend the grooming salon to anyone that cares about their dogs. Please take them somewhere else that cares about them and don’t cut corners. Shame on you Ritzy Clips!

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