The Fresh Market

This was one of the most unprofessional customer service experiences I have had in a long time. During a busy Tuesday pizza promotion, when customers were simply taking advantage of a deal that Fresh Market advertises, one employee (an elder lady, a boomer, with brown hair and pink lipstick) behind the fresh food counter spent more time making loud, sarcastic remarks than helping anyone. Instead of assisting customers, she repeatedly made comments along the lines of, "You'd think it was Little Caesars in here, PIZZA PIZZA!" (she repeated this exact sentence several times) while standing off to the side with a smug, passive-aggressive attitude. And in this economy? Yes, people are going to be excited about affordable food. Hearing an employee mock customers for purchasing a promotion that the store itself is offering was genuinely astounding. The issue wasn't just the comment itself—it was the obvious contempt she seemed to have for the customers. People were spending money at the store and patiently waiting, yet she acted as though everyone was an inconvenience. Her tone and demeanor was condescending, rude, and completely out of place in a customer-facing position. Being busy is not an excuse for treating customers with disrespect. Plenty of employees handle crowded promotions professionally. This employee seemed determined to make sure everyone knew how annoyed she was by the very people keeping the business running. What's worse is that this does not appear to be an isolated incident. On multiple visits, I have observed her speaking to coworkers in a condescending manner, undermining other employees, and making snide comments loud enough for customers to hear. The behavior comes across as immature, unprofessional, and entirely unnecessary. We hear the comments. We notice the attitude. It does not make for a pleasant shopping experience. There was even a point in my visit today where this employee began talking about how her son's Domino's location sells fewer pizzas than Fresh Market does on Tuesdays. The comment had no relevance to anything taking place and seemed to exist solely so she could continue hearing herself talk while again, berating the customers who dared to take advantage of a deal for $5 pizza. Are we 5 years old? I expect better from Fresh Market. If someone dislikes interacting with customers this much, they probably should not be working in a role that requires customer service. One disgruntled employee can sour an entire shopping experience, and unfortunately that's exactly what happened here. My suggestion to management is simple: either provide additional customer service training or move this employee to a role that does not require regular interaction with customers. If someone cannot spend a few hours serving customers with professionalism, courtesy, and a basic level of respect, they should not be representing the front-facing side of the business. This needs to be dealt with, immediately.

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