Mexican RestaurantFernandina Beach & Amelia Island 4.0 (314)
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Mexican Restaurant in Fernandina Beach & Amelia Island, FL
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Recent Google reviews
Order online. I came past pick up time so it would be ready. It was not. I couldn't get any acknowledgement by the two employees. They were waiting on a group of men having a conversation with the female employees cussing. I went to the restroom and came back. A employee finally asked me who I was here for I told her the order name and she began making my order. Unfortunately I ordered a grilled burrito with grilled toppings. The employee decided I wasn't getting it. Once I recieved my order I noticed it was awful light for a Surcheros burrito. I opened to find a little burrito half the size it usually is. The two employees were talking about the other employee gets off at 3:30 well who gets off at 4. All I wanted was my whole order. My burrito did not have the ingredients that I ordered and I dug through it to find 4 very small pieces of chicken that was it. There is a fountain leak I am assuming because the whole area is wet with a wet carpet thrown over it and a yellow cone. It smells really bad. I am not impressed . I did not eat it. A wasted lunch break and I'm so hungry. This was supposed to be my birthday present. The employees don't have name tags and won't tell their names. * The manager is very nice and was very appologictic about this location. He has been there for 2 months and is fixing it. He sounded very sincere. He said he would hook me up and was just very pleasant to speak with. Definitely wish him the best.
We have never eaten at a Surcheros before, so trying to evaluate what to order was tough. First bite of crunchy taco with ground beef, I was shocked how delicious it was! The entire time I was eating it, I was trying to see if something specifically was standing out as to why it was so good, but I think it was just a great combination. The shell held up pretty well and didn’t get soggy or crumbly. The ground beef was seasoned perfect; it wasn’t spicy at all, but had plenty of flavor. The pico and the corn salsa were delicious and fresh. On the flour tortilla I got everything the same except I got the grilled chicken. The chicken also had a great flavor to it, but I probably wouldn’t bother getting the flour tortilla again because the crunchy was so good. The only thing I was disappointed in the food at all was the fact that it was not Warm. The ground beef I think might’ve been slightly warm, but the chicken felt cold. My husband was disappointed because he asked for a soft corn shell for his second one and he got flour. Other than the fact of the taco shell mistake, the meats not being warm, all of the tables were messy, I thought it was a little crazy that they were packing up all of the drinks like tea at 7:15 and they don’t close until 8 l:00. I guess that’s OK if you only wanted a fountain drink and it was fine for us because we didn’t order a drink, but I would be very unhappy if I wanted tea and they already cleaned it up. We will definitely be back!
The burrito is so good but I’ve been to Surcheros so many times and have had their queso and it was so melting and creamy but this time I went and it’s big and chunky You might as well, just put butter and milk in a cup! 😭😭😭🤣
The last three visits have been horrible. The staff rude and unwelcoming (even when asking for a tip) and the chicken was too tough to eat as well as the burritos falling apart. Sad bc I really used to love this place.
The food was good and fresh. The servers were very friendly but clearly overwhelmed due to not enough staff members. They tried there best and kept a smile on there face even with a long line of customers so for me that’s great customer service. It doesn’t have anything that sets it apart from similar offerings. I would like to see more house sauces and my husband agreed beer would pair well with this Tex-Mex meal. Their S’mores quesadilla looks really good but we did not try it on this visit.
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Mexican Restaurant
960062 Gateway Boulevard, Fernandina Beach