Starling at Ponte Vedra

I have referred to this community many times, and have had very pleased clients. Recommend the memory care very much! Love the sensory room! Jill does a great job touring and advocating for her residents

My wife was a resident of Starling Ponte Vedra for one and one/half years, until she was evicted 2-9-26. She has been in a wheelchair for the past year and Starting evidently had no trouble transferring her from wheelchair to bed during that time. All of a sudden a new memory care director arrives and within about three weeks four residents, all in wheelchairs, were evicted. The reason was stated as “too difficult to transfer, needs skilled nursing “. The problem is Starting does not possess a ECC (Extended Congregate Care” license. Memory Care Facilities with a ECC license can provide extended care that Starling cannot provide. So if you are looking to place a loved one in a memory care facility, you are much further ahead by finding a place that provides ECC coverage rather than going to a facility that can only provide very basic care, then evicts the resident when additional care is required.

I used to love Starling and the services it provided. However I noticed a significant change this spring. I know there were changes with the management team and I don’t think those changes were a good idea. I’ve noticed staff seem less happy and excited to be there. Turnover has been terrible. And I feel like it’s not the same it used to be. It pains me to write this because I always thought this was the greatest community in the area and I no longer feel that way. Honestly, if I could give it zero stars, I would.

The remodeling project at Starling Ponte Vedra has been completed. I must admit the results are stunning. It is bright, cheerful and impressive. Upon first glance a 5 star resort comes to mind. The best part of the facility is however it’s staff. From the Director throughout the organization everyone gives 100%. All are approachable and do listen to any concerns. Having my mother there after her stroke is a very good thing. My siblings and I are impressed. Well done.