Sally Beauty

I purchased Ion titanium semi permanent color, which made my hair a purple/blue! I returned to Sally's with my complaint, but all I was advised to use was a clarififying shampoo. It did nothing. The hair expert chat advised Ion color correction. It did nothing. Then I remembered that years ago after a permanent dye, They recommended Strawberry Leopard. So now I am ordering it. I never had this problem a couple of years ago. I was also told no refund for an item I wasn't happy with, but they need to read the back of their receipts!!!!

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bought hair care item less than 30 days ago. tried it twice and didnt like it. went to return it today, but only got store credit. nowhere on receipt does it state if you use it, you only get store credit. i did not use even half (or a quarter) of it, as they had to find another bottle to check how much was used. looked on sally beauty website and again, nowhere does it state that i cant get my money back if i was unhappy with the product. how am i supposed to know if i will like something if i havent tried it? reached out to customer support. stuck with store credit but unsure if i want to continue shopping there. shouldve taken a picture but i really didnt know i would have to. ive returned items before with no issue. i guess its the principle of it! maybe the rules have changed since ive worked there..