Regional Acceptance Corporation

ABSOLUTELY THE WORST! My experience with Regional Acceptance has been unacceptable from start to finish. The lack of professionalism, accountability, and basic communication is staggering. Customer service representatives are consistently uninformed and unable to provide accurate answers. Calls go unanswered, messages are not returned, and there is absolutely no sense of urgency or ownership from anyone within the organization. I have made repeated attempts over a prolonged period of time to resolve a very simple issue, and I am met with silence and delays at every turn. I am currently in the process of a voluntary repossession, and I have now been waiting nearly a month and a half for them to retrieve the vehicle. During this time, additional interest and fees continue to accrue, with no clear timeline, no coordination, and no communication regarding pickup or resolution. Due to the ongoing failure to respond or resolve this matter in good faith, I have already escalated formal complaints through the Consumer Financial Protection Bureau (CFPB) and the Better Business Bureau (BBB). These steps should not be necessary, but the lack of action left no other reasonable option. This company’s handling of my account demonstrates poor internal processes, disorganization, and a complete disregard for timely customer service. I would strongly caution others before entering into any agreement with them.

I have seen where people have stated that they received poor customer service and some that say that the people complaining are not paying their payments and some that say they received great customer service. I'm here to say that I pay my payments every month, and they are awful. I want to know what number the people that received "Great customer service" called to get that service!? The number that calls me and that was provided for me to call will not even allow you to speak to a live person! Your credit should have nothing to do with a companies customer service skills. If you are providing a loan to someone and you expect them to pay then the customer should expect some customer service in return. I made my payment through the phone system like they require you to do. They took more than a week to pull their money then started calling me nonstop to get their money and sent a letter stating the funds were not in the account when they pulled the money. I have overdraft protection on my account and there was plenty of money for them to take theirs. This month, I made two payments 4 days ago and again, they have yet to take their money and no way for me to talk to a person to ask what the issue is. I am beyond irritated with this company and I doubt very seriously they even care as I have not seen any responses from them to ANY of these reviews. I hope the BBB reviews these issues!

So I am in a process of refinancing my car, and I happened to talk to Ms Kharay. She was super nice and cool. She helped me figure out what I needed to do in order to get this check over to regional acceptance. You have a great employee on your team and I can't express enough, the kindness I was given. Thank you Ms Kharay.

The absolute worst loan company and customer service I’ve ever had to deal with. My gap claim over paid my loan payment and I’ve had to wait over a month to get my payment and still have to wait as of now. They’re wait times to speak with customer support is over 2 hours and I’ve had to speak with over 10 agents and no one has answers to my questions. If I could give zero stars I would. I would never recommend this company to anyone. The only suggestion they have is to “call back in a week” and now they’re excuse is that their phone lines are tied up because they just switched systems. So basically any customers that need assistance right now can’t be helped because of their problems. All I can say is, if you thinking of choosing them THINK AGAIN!