Pottery Barn

The store was clean, organized, and full of nice furniture and decorations. The workers were friendly and helped me find what I needed without being pushy. I also liked the quality of the items because everything looked well made and stylish. Even though some products were expensive, the overall shopping experience was worth it. I would recommend Pottery Barn to anyone looking for home furniture or decor.

I had a very disappointing experience at Pottery Barn today. I was in the store ready to purchase two floor-model nightstands. A sales associate was helping me and was about to complete the sale when another employee came over and said they had already been “sold.” I later learned they hadn’t actually been sold at all—someone had only verbally expressed interest in them. As a customer who was standing there ready to pay, it was frustrating to be turned away for someone who hadn’t purchased or reserved them. After leaving the store, I called back to see if that customer had ever called to complete the purchase. I was told they had not, but that they were expected to call within five minutes. The employee promised to call me back because I was waiting in my car and wanted to leave if they were no longer available. Twenty-five minutes passed without a call, so I called the store again. This time, the manager was extremely rude and dismissive. Instead of apologizing for the lack of communication, I was told they were busy and that the nightstands were sold, all with an attitude that made the situation even worse. What is most disappointing is that my entire home is furnished with Pottery Barn, Pottery Barn Kids, and Rejuvenation products. My husband was with me and witnessed the entire interaction. We’ve invested a significant amount in these brands over the years, so being treated this way was incredibly disheartening. It wasn’t just about the nightstands—it was about the poor customer service, inconsistent communication, and the complete lack of respect for a customer who was ready to make a purchase. This experience has left a very bad impression, and I sincerely hope Pottery Barn addresses how situations like this are handled in the future.

A lot of really nice stuff in the store. The store is clean and the staff is friendly, but the items are very expensive. We were looking for a set of flatware when we ask about it The lady sales rep told us that it was not in stock and would have to be ordered, and I told her not to worry about it I would order it online and she said, oh no, you have to let me order it for you. They've already shut down four stores and if you buy it online, the store doesn't get credit for the sale...wow

My whole house is Pottery Barn, from smallest things to furniture in every room. I went to the this store today with my child. Not only were the older women employees rude, had no time for my inquiry and they absolutely ruin the image of Pottery Barn. When I asked a woman employee a question, she ignored me, continued to speak with her colleague about something irrelevant. I raised my brows and stood there in owe. She did not want to help me at all, told me to call the "online" number. My child sat on the chair and was scolded by another elderly woman employee. These woman should NOT work with customers, appearing as if they're too good to even speak to a customer! Absolutely disgusting and appalling behavior. I will never return to this location again nor would I recommend to anyone