Latin Creations

Recent Google reviews

• EK 1 · 3 months ago

  Disappointing Downslide from a Former Regular We used to love this restaurant when they were across the street, and everything was always great. Unfortunately, after our experience tonight at the new location, we won’t be back. This was a massive mistake on our part. When we first arrived, the restroom door was being held open, causing the entire area to smell heavily of Lestoil floor cleaner, which was not a great start to a meal. The Service: Slow, Inattentive, and Sarcastic It took 15 minutes just to get our drinks, which were incorrect because we ordered Coke Zero and received Diet Coke. After waiting another 20 minutes just to order food, a heavier-set waitress asked if we had ordered yet. When I explained we had only gotten drinks but hadn't had the opportunity to order meals, she snapped, "Well then you placed your order," and walked away. She was unbelievably sarcastic and unprofessional. If she is part-owner, that explains the lack of accountability. Our actual waitress vanished after taking our order, and no one checked on us once the food was dropped off. The Food: A Total Letdown After a 35-minute wait, the food finally arrived. While the presentation was okay, despite white plastic plates and beans served in to-go cups, the execution was terrible. Both pernil dishes, one with white rice and black beans, and one with arroz con gandules and red beans, were served completely cold. We also ordered the Kan Kan Sola special, which looked great, but the meat portion was extremely dry and overcooked to the point of being inedible. Because our waitress ignored us and we refused to deal with the unprofessionalism of the other server, we couldn't even get the food sent back. When I finally told the waitress the food was cold at the end, all she offered was a hollow apology. Final Thoughts We didn't leave a gratuity, because why reward a server who did absolutely nothing to fix a bad situation? Management needs to realize that just because you are busy right now, you cannot afford to treat customers like they don't matter. In Jacksonville, the restaurant scene is highly competitive and there are always newer, cleaner, and better-serviced places opening up. One disappointed couple might not matter to you today, but poor service and cold food will catch up to you. I wish you luck, but we are done.