John D. Wilcox, Jr., MD

Recent Google reviews

• N Johns 1 · 12 years ago

  I just moved to the area and this place happened to not be very far from where I was living and the reviews were decent, so I thought I would give it a try. I really don't have one positive thing to say about this place, which is something I always try to do, even when giving a negative review. My initial eye exam was ok. Took almost two hours total from start to finish. I had a follow up to see how I was doing with my contacts two weeks later. They were also going to dilate my eyes, so I was told I needed a ride. My husband is only home on the weekends, so I made it for a Saturday. After waiting 30 minutes past my appointment time and with my husband, 4 year old and newborn daughter, sitting in the waiting room with me, I was told it would be another hour until they were able to see me. I ended up leaving and just ordered the contacts. At no point did anyone apologize, instead they acted like I was being unreasonable for being upset for them running 90 minutes behind. I didn't yell or curse, but simply made a comment about I was unable to wait due to having two kids in the waiting room. I was also told that someone would be able to speak with me about glasses and give me an estimated cost after my eye exam. I ended up dealing with a guy, who did not know anything and could not give me any prices or estimated costs out of pocket for me. He also told me that since I was not ready to actually order glasses that day, he would not help me or go over anything with me, but I was more than welcome to look around. Contacts were supposed to come in within 5-7 business days and they were supposed to call me. Never received a call. I called them after 9 business days and was told they weren't in and they could not tell me when they would. Whoever I spoke to was rude and could not tell me any information about my order. I did finally get a call the two business days later and told they were in. I called to reorder contacts because I was out and was placed on hold several times, listening to a recording that told me how much people hate to be placed on hold (go figure). I had a woman (not sure if it was the same one each time) pick up the phone 3 times and ask me if i was trying to order contacts. Last time I had paid for them when they arrived, which under the circumstances of them taking almost 3 weeks total, I would prefer to do. After 10 minutes, I finally got another female and she tried to order me the wrong contacts (daily contacts) which I have never ordered from them or ever used. I had to correct her, no big deal, but then she said she would run the credit card I had on file. I asked her if I could pay when they arrive, due to it taking so long last time and was told no. I told her I would have to call back them. I plan on using someone else to order contacts through and will not be using them again for an eye exam. Every interaction I have had with them has been negative, so in my opinion, it's not a fluke or someone having a bad day. It's constant rude, unprofessional, and awful service each and every time.