Jerome Brown Barbeque & Wings

I just left Jerome’s and this was my first visit to establish. I’m not from the area, but someone recommended this place. I ordered 2 half chickens, a rib snack, because I wanted to try both the chicken and the ribs. My order was taken promptly, but that was all that went good. I ended up waiting an hour for my food and it seemed like worker got an attitude, because I inquired about the status of my order. Furthermore, the chicken was cooked to the right consistency, but had absolutely no seasoning at all. It seemed like it was cooked with no seasoning, slapped barbecue sauce on it and served. I spent $45 dollars and I definitely will not be going back. Very disappointed!

It pains me to write this bc the food has been pretty good on previous visits although there's an elderly female dark skinned worker with a red haired French roll who has the nastiest attitude towards me. I'm scared of her to prepare my food at this point. I barely want to patronize. I still visit bc the main cashier is nice and cool. I was livid with my last order days ago that I should've checked before I left. I ordered a rib sandwich, fries and a half chicken. The fries were fine but the rib and chicken meat were burnt! I wouldn't feed my dog that. Please don't serve customers, especially dedicated customers burnt meat. It's like whoever prepared didn't give darn if I got sick or died. This is the first time since frequenting the restaurant my order has been like this. I should've taken a pic of the food. It was horrific and really makes you livid when you wanna support blk businesses and spend your hard earned money. I pray the other orders given out that day weren't like mine. I hope that lady with the nasty attitude didnt give me that. I like the flavor of y'all BBQ and will give you all another chance but if my food is like it was on my last visit, I will give back, ask for a refund and never return.

I have been trying not to leave a negative review in spite of the 5 prior experiences, but since there has been more bad then good, I decide to leave a review. The first experience l ordered using door dash., the ordered was stolen, in which I didn't understand how, because when I would doordash over the weekend, I would always have to confirm the order. Yes doordash gives you back credits, but the wait time is already over an hour, then it takes door dash and multiple dashers to go there before it's noticed the order was stolen which then takes another hour. Once the order is reordered by the time you receive it, you're no longer hungry. 2nd time was a doordash order, I received it quick, but it tasted old. The 3rd time I went there to pick it up and I waited about 40 min, but it was great. I tried doordash again and spent 43.00, only for the order to come and be completely wrong with some type of crab boil type sauce. I sent them a text and they responded the next day, once giving them the time I would pick up the order that evening after work, I got to Jerome's and still waited in the lobby with about 15 other people for a hour. 4th time I went to pick up the order on a Friday about 230, the wait wasn't long, but once I got home the ribs were undercooked and rubbery. 5th time I went there and set in the drive thru for 15 min only for someone to come to the window and tell me someone was coming to take my order and I waited 10 more minutes. I sat in the drive thru for 30 more min then someone came and asked me if I had been helped. I told them yes. 15 minutes passed ,I was asked what did I order and then I waited another 20 minutes, and a lady came over and asked me what did I order, but talked to me as if it was my fault that my ticket got lost. 6th time I sat at the window for 10 minutes, watched a tall man with short dreads chop up some ribs and then stick 2 wrapped up orders in the microwave to warm them up. Yet I still chose to stay and ordered at 701, after waiting for over an hour and seeing the same guy who microwave the orders come outside to smoke, while 6 cars were parked and a line in the drive thru, plus someone who had parked 25 minutes after me got his food and left and a another guy went in the store who came after me and ordered more. Once going in, my order had not been made, I sat there and waited again ,only offered a small drink , because refunds are not given. So tonight is the last time I will ever eat there. I understand it's a rib place and yes I can cook my own food and should not had went back multiple times, but if I am paying almost 20$ for a small fry and a thin cut rib sandwich that looked like a baby- back rib , waiting over an hour while going through the drive thru is ridiculous, when you never know what you're going to get or what is fresh or microwaved. @ Jerome Brown Response- First you tried to justify your policy of smoking, never stating it did not happen, so therefore with as long as I sat and waited , I know what and who I saw which was one of your employees who came out to smoke. Just like I saw the what you call "freshly prepared daily food" reheated and placed in the little black household microwave sitting on the counter near where the meat was being chopped. So thank the mean older lady for not closing the window, if it wasn't for her carelessness I would had never saw it due to the dark tint on your drive thru window. 2nd bring it to management attention? If management is there, that means management sees and knows what is going on, but choose to do nothing about it and now reading all the negative reviews about your poor customer service , that lets me know that it did not just start within the 3 Months I came and if you remove your NO REFUND sign that you have posted myself and everyone else who have had bad experiences at your restaurant would have gladly love to receive our money back. So your response to not only my complaint, but everyone else who speaks out negative about their experience is just as negative as the attitude we receive during the visit.