Jax Boat Rentals

So I made reservations for the pontoon boat, as advertised in the photos on JAXBOATRENTALS. Expecting a joyous occasion with Wife and kids on our Mothers Day voyage. Upon arrival I was met by Chris (The Owner) as he worked on another boat. I inquired as to which boat we would be renting and he said the blue one and decided to move the boat from one dock to another for us to load up. Shockingly, when he got the boat next to the dock it was NOT like the pictures on his website showed. Rather a ducked taped together, Dirty, ripped interior, INFERIOR quality boat he presented for my family and I to use. I talked to Chris out of the presence of his son who was their and my family. I told him the boat is not what he presented on his website for rent and it was unacceptable. Chris said he was shocked and felt bad since no one complained before about the condition of the boat. So we traveled 45 minutes to his place only to not go out for Mothers Day boat ride. Not only did Chris present this boat I would not let anyone I know ride in, when I talked to him in private about the condition of the boat, all I got from Chris was excuses. His reply to the deplorable boat condition was, Hey its a rental what do you expect. I said, What was advertised, a decent boat, not one all taped together, dirty etc. Chris then said to me, Your PICKY. Yes I am. Just like if I rented a hotel room, I expect the bed spread not to be ripped, carpet clean, etc. Not to mention my boat rental was to include a ice chest full of ice, a tube to pull the kids in, of which both were not present. Not sure if false advertising and a BAIT AND SWITCH is a case for certain authorities but this might be the case. Fortunately, we drove some 5 miles away and found a place that rents NEW, Clean, UPDATED Pontoon boats for THE SAME PRICE and the POS we were gonna be stuck with at JAX BOAT RENTALS. See the pictures on his website and the boat as presented to us. This review is based on the boats condition, Not the experience of riding around all day on the St Johns River. Unfortunately, we did not have the riding experience due to the condition of the boat. On a more positive note. Chris did refund my deposit via a check.

My family and I had an amazing experience renting from Chris, from the beginning to end. Chris is a fast and easy person to communicate with when scheduling the rental boat and when needed. He had the boat ready to go and is very charismatic, knowledgeable person upon greeting. He made our surprise Mother's day boating trip/picnic all the more special. Between cruising along the river to tubing, everyone had a blast. Thank you so much Chris! Highly recommend this cool guy!

This was my first time renting a vessel from this company and I'm glad I did! Chris made my family's experience for Father's Day unforgettable! Everthing was ready and set up for us when we arrived, he explained how to operate the boat , where not to go etc.. Would definitely recommend this company again!!! Our boat was a Pontoon and my family loved the space and storage