Island Doctors

Been with Island Doctors for quite a long time now always have had great care through them despite the fact that I've had several different doctors throughout the years but all have been good

I would give zero stars if that were an option. I was forced to switch from commercial insurance to a Medicare Advantage HMO. While I still had my commercial PPO, I had already scheduled cardiology and ENT appointments; however, they were booked more than 30 days out. When my Medicare coverage began on October 1, 2025, I could no longer see my original PCP and had to establish care with a new primary doctor under my new insurance. My husband accompanies me to my appointments. He has leukemia and is immunocompromised due to an unsuccessful bone marrow transplant, requiring him to wear a mask for protection. Despite the fact that he was not a patient, doctors questioned his medical condition. When I explained his diagnosis, we were treated rudely and dismissively. His medical condition is not their business. I requested two referrals that were required for my cardiology and ENT appointments. I am a “widow-maker” heart patient and live in a constant state of anxiety due to my husband’s 3–6 month prognosis, along with the recent loss of my son and my mother to cancer. Despite this, the doctors refused to provide the referrals and failed to clearly inform me, so I kept the specialist appointments in good faith. I repeatedly followed up about the referrals and was given excuse after excuse. Eventually, I was screamed at and argued with over the phone by Shelby. I understand insurance processes well and have worked in the medical field myself. Shelby was extremely unprofessional, lacked empathy, and demonstrated poor ethical judgment. Her behavior left me hysterical right before my husband’s blood transfusion appointment. I was later told referrals could not be issued because they did not have my cardiology records. I was also refused my Entresto, a critical heart medication, pending bloodwork and records—despite repeatedly requesting it, only then it was prescribed after being off for weeks. I ultimately printed and delivered my own medical records to the office in an effort to speed things up. This made no difference. I went without my medication and never received the referrals. Regarding ENT care, Dr. Concepcion ordered a CT scan of my sinuses. I had already included a CT head scan(w/o sinuses )in the records I provided. While I was speaking with the medical assistant at the front desk, Dr. Concepcion overheard the conversation, became rude, and rolled her eyes at me. I had informed the office back in October that I suffer from migraines related to mold exposure. Bottom line: I strongly warn Medicare patients to avoid this clinic. You will struggle to obtain referrals for pre-existing conditions, even when medically necessary. Poor listening skills. The providers were argumentative, dismissive, and caused significant emotional distress during an already devastating period in my life. The only way I could get peace was to change my insurance and return to my previous PCP. I literally refused to return and waited until January 1, 2026. The only positive experience I had was with the front desk staff during check-in and check-out, who were kind and genuinely tried to help. DO NOT CHOOSE THIS CLINIC!! My thoughts are to give no referrals to keep all claims flooding their clinic for financial reasons.

Everyone at this office has such a caring heart. Dr Concepcion is very smart and is on top of her game. Won’t go to anyone else.