Industry West

Do NOT order from Industry West at this time. I’ve purchased multiple sets of chairs/stills from this company in the past, and they have all been of the highest design and quality. HOWEVER, I paid nearly $7,000 for dining chairs and bars/counter stools in November and the items have never been delivered. Industry West’s phone number is no longer working and emails are not being answered. It appears that they are liquidating. I would be skeptical that any orders will be fulfilled.

My experience with Industry West has so far been very disappointing. Their website looked great and the products were very modern which suited my personal taste. So, over 30 days ago I was excited to purchase a chair on-line (there was a green checkmark to indicate: In stock delivers in 7 to 10 business days). My order was confirmed, my payment was processed but nothing since then. I have reached out to customer service with multiple emails and left a message at the toll free number - so far no response! I think a reputable business should value their customers but right now I'm just not feeling it. With customer service appearing to be non-existent it makes me hesitant to recommend this company to others.

I have bought several pieces from Industry West and let me tell you, the quality of products is beyond amazing. I love their design and all their wood based materials are made of solid wood. Also, the customer service is fantastic. Everyone there is kind and so easy to work with. You will not be disappointed.