IKEA Restaurant

This place has GONE SO DOWN HILL. $67 for 3 waters 2 drinks 2 chicken twnder meal 4 chicken tenders meal Meatball 2 side Fish 2 side Egg sandwich .65 cookie tray So the sides were old cold and stale. The chicken was undercooked and pink. The bread on the sandwich was stale. The fries were old oil... doesn't taste good. 16.99 for 4 chicken 1 side 8.99 for 2 chicken 1 side .... how does this make any sense????? Oh and my kids got this lovely shot of a dude pissing right outside the cafeteria entrance.... tried to call Ikea to inform them of this dude pissing and my kids being him...... but they don't have a number.... just a 888 customer service..... Prices are getting higher too. Towel with pulls and runs.... 13.99 in the sale bin.... in what world it a ruined towel worth $13.99????? Like many many pulls. Bad.... $300 for a table that is dented and scratched to shit.... just seems crazy. I did get some cute .29 cent pots for little plants and my Swedish horse pillow cases. People were nice.... the rest SUCKED! I think i am done eating at the "family friendly" cafeteria on a Wednesday..... :/

Usually we have a pretty good experience (we always go to the Jacksonville location) but the restaurant was lacking this time. They switched to paper plates (they used to be glass). The peas were not cooked enough. The woman preparing our plates basically threw our food onto the plates like slop. There was no presentation like there used to be. All of the food was room temperature, it was not hot. When we were purchasing extra lingonberry sauce to have with our Swedish meatballs, the cashier insisted that the sauce was ONLY for desserts. Why did she care? We were willing to pay for extra so it shouldn’t have mattered what we were using it for. Our daughter got a yogurt parfait. But the “yogurt” tasted like sour cream. Needless to say, it didn’t get eaten.

I want to recognize Amy, Michael, and Brooke for their outstanding customer service. I was overcharged at the Swedish Restaurant and submitted two customer service cases, but I never received an update and both cases were closed without my knowledge. When I went to the store, Swedish Restaurant Manager Amy and Returns Representative Michael listened to my concerns, quickly processed my refund, and provided two complimentary entrées for the inconvenience. They were kind, polite, professional, and very helpful. Brooke at the Swedish Restaurant was also wonderful. She told me about the discounted meal days for my favorite plant meatballs and helped me set up the IKEA app so I could earn points since I eat there often. She was friendly, efficient, patient, and went above and beyond to help me. Thank you to Amy, Michael, and Brooke for providing such a great customer experience. Employees like them are the reason customers keep coming back.

It's not that it's bad, it's just that I've tried it in another country and I liked the meatballs better. Not to mention the garlic bread, which I didn't like here, but in Mexico it's incredibly delicious. I have to order three slices, plus it was considerably cheaper there. The coffee is delicious, though.