HO HO CHINA WOK

Good stuff! I went on Father’s Day. The two younger boys were working, very nice people helped me figure out what to order and corrected me when I almost ordered the wrong item. I recommend this place. (I used to work kitchens was a chef for years and know good food so respect to these guys!)

Dropped by here after work to grab a quick meal to go. We got the sweet and sour chicken dinner combo. Overall it was pretty good. The chicken was still crispy when I got home. The egg roll and rice were also pretty good. I’ll go back one day to try something else, but so far so good.

HORRIBLE customer service experience. I was visiting from Augusta, GA and came here based on a recommendation from a local friend who is a regular customer. Before ordering I called because the online menu showed photos without names. The host identified the dish I wanted as garlic shrimp with brown sauce. When I got home the order was completely different — shrimp in a sweet red pepper sauce instead of garlic shrimp. I called immediately and was asked to bring it back, which I did without issue. The first thing the employee did was count the shrimp and say, “You ate 2 shrimp.” Of course I tasted the food before realizing it was not what I ordered. Instead of resolving the issue professionally we were spoken to as though we were at fault. What should have been a simple correction turned into an uncomfortable experience. She said she had to call a manager but even that felt like a ploy because a guy came to the front first and then another lady The two spoke among themselves in front of us about us in another language, expected us to argue over the misunderstanding which we were not going to do, simply handled the situation entirely rude and uncalled for. At one point the receipt stapled to the bag was snatched out of my hand while I was looking at it. I accepted a cash refund for the $15 entrée but by then the experience was so poor I no longer wanted replacement food or to spend additional money there. As a small business customer service matters just as much as the food. Mistakes happen. The issue was not the incorrect order — it was the dismissive and disrespectful way the situation was handled. I will NEVER ever return to Ho Ho China Wok! You should not eat there either!!!!!