Global Family Care

I have prescriptions to last until December of this year that I have to call every 90 days to fill. When I called yesterday, I was told I would have to come in to see the new provider before they fill them, I informed the male who answered I needed my refill by this Saturday, and if he could give me a 30 day supply, I can make my appointment within the next month since I was unable to make the 3:45 PM opening they had today on such short notice. He said he would, I went to pick them up from the pharmacy and the Rx was never sent. Thankfully, I had another resource and was able to get what I needed before Sunday. If not for that, this would’ve negatively affected me. If he was unable to follow through with what he agreed to for some reason - he could’ve let me know or should not have told me he would send it in. Because of this experience, I will not be returning.

ZERO STARS!!!!! Customer service reps are rude and unprofessional. Two customer service reps put me on hold immediately multiple times with no explanation on why I was put on hold for over 10 minutes in silence. There wasn't even music on the phone indicating I was still on the line with the office. I had a Spanish speaking patient needing help calling this office because she couldn't get an answer. Each time I called I was immediately placed on hold and just left there. I work in customer service so I understand but it took me calling back repeatedly before they would give any explanation as to why they kept placing me on long holds. Then one of them told me "You got the right one today" because I told him I was going to report them! Who talks to people like that at work? I don't know if the doctors are great or not but the customer service team needs training and new jobs. They do not need to work the phones. This was an elderly patient that called the wrong office and needed help but I could not get her help before she got tired and hung up. The customer service reps at the front desk are beyond rude and unprofessional. They don't care about the patients and they don't care about how they represent the company. They accused me of yelling but I wasn't yelling I was stern, there is a difference. If you are going to conduct business in this manner be prepared for more angry, irritated, unhappy callers. You will lose business this way, if it matters to you. I have been in customer service for 23 years and this was one of the worst experiences of my life and all I was trying to do was get someone on the phone with an elderly patient that speaks Spanish. I'm very saddened on the patients behalf. The only good they did was take the name and number I was able to provide from my caller ID. Both reps were rude. Please adjust your behavior or find another job!

I had a very frustrating experience trying to schedule an appointment with this clinic. When I first called on Friday, March 6 to make an appointment, the representative barely took my information and didn’t even ask for my phone number. I actually had to call back and ask how I would receive an appointment confirmation, and only then did he ask for my phone number. He told me the earliest appointment available was Monday, so I assumed that meant Monday, March 9. Since I never received a confirmation, I called this morning to reconfirm my appointment because I was already on my way. That’s when I was told that my appointment was actually scheduled for next Monday, March 16. The representative helping me didn’t acknowledge that this was an inconvenience at all. I explained that I was already on my way, and she just kept responding with “hmm” and “uh-huh,” which felt dismissive. Because it was my first time trying to get services at this clinic and the experience had already been frustrating, I asked to speak with someone else. Only then did she start apologizing, but I asked again to be transferred. When another representative got on the line and I tried to explain what happened, he raised his voice at me. I raised my voice back because of his tone, and he hung up on me — twice. That was extremely unprofessional. Eventually someone else answered, and I started explaining what had happened, but I wasn’t even able to finish before she immediately asked what my issue was. Overall, this was a very disappointing first experience. The lack of organization, poor communication, and unprofessional behavior from staff made what should have been a simple appointment scheduling process unnecessarily stressful. That front desk is awful

I've been coming here for several years now. It was a fantastic office, from the Dr, PA's and other staff members. Ever since there was a change in personnel, it's been a disaster. Before you called the office and they answered immediately and with a positive attitude or returned the call when they could. Now, nobody picks up or calls to confirm appointments like they used to do before. Employees don't look as professional and the person in the reception area doesn't know anything about customer service, guess this is why phones are never answered. It's like he doesn't like his job. The office is a mess and doesn't look as clean as before. The counter is full of bags, files and just stuff. It's like there's no supervision.