IT & Computer Repair
4215 Southpoint Boulevard, Jacksonville
IT & Computer RepairJacksonville 3.1 (39)
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IT & Computer Repair in Northeast Florida
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Claim this listing3.1 on Google from 39 reviews · Read on Google
Recent Google reviews
I had an outstanding experience with Keghan at the Geek Squad inside Best Buy on Southside in Jacksonville. He showed up with urgency, focus, and professionalism at a time when I genuinely needed it. My iPhone was not working, and like most people, that throws your entire day off. Keghan didn’t just fix the issue, he took ownership of it. What stood out most was how far he went beyond the basics. He walked me through new features, helped organize my phone, and made sure I left not just with a working device, but with a setup that actually makes my day more efficient. That level of care is rare. Keghan is knowledgeable, patient, and clearly takes pride in what he does. You can tell he cares about people, not just the transaction. Whoever made the decision to hire him got it right. Young professionals with this level of accountability and customer focus are hard to find. I walked in frustrated and stuck. I walked out taken care of and back in control of my day. That is what great service looks like.
I just want to give a special shout-out to Marissa, the technician who installed my new stereo and re-tuned my amp. My subwoofers/sound system sounds SO GOOD! I am obsessed. She did a really great job retuning it. Thank you so much Marissaaa🫶
Would give 0 stars if I could. The first store doesnt have the part in stock and sends me to this one. No one is even at the desk, no professional greeting at all just come over here once the guy finally shows up and then Im told because theres NO REPAIR TECH IN STORE, all I can do is let them keep my phone till morning. Ive been driving all over for what was supposed to be a 15 minute battery replacement. No “Oh Im so sorry, I understand your frustration and I apologize for the connivence” no offer to find another store, nothing, the utter incompetence and lack of customer service.
Great experience today! Had two different guys help me at the Geek Squad desk, and both were awesome, especially Lawrence--that guy knows his stuff! I left feeling confident that I know how to handle things going forward. Also, the rest of the staff were super nice and helpful too including a guy at the front desk who looked like he was just clocking in and he answered some general questions for me while I was waiting in line. Thanks guys!
waited 2 weeks for a subwoofer install and showed up 5 minutes before scheduled time. had to wait in a 15 minute line to find out where to take my car. (was never told where to take it when scheduled) after i finally was told where to take it, Billy (who was installing my subwoofer) told me that i was late and refused to install it, and told me it wasn't his problem, even though there was a lack of staff and communication up front. DO NOT TAKE YOU'RE CAR HERE. horrible customer service.
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