RooferJacksonville 3.4 (18)
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Roofer in Jacksonville, FL
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Claim this listing3.4 on Google from 18 reviews · Read on Google
Recent Google reviews
Worst company i ever had to deal with my roof was installed in March and I'm still waiting on my warranty paperwork supposedly it was send out in the beginning of April. I reached out several times last time.in May and no answer. The sales rep was amazing that's why we chose this company he explained everything. I wasn't aware of that he was gonna leave in the process. A month after I signed my contract and did all the financing etc I wanted to find out where we stand but that's so I send him a text and he said he was no longer with the company. Nobody reached out and check in and gave me updates. Then we were suppose to have a date all the sudden in February. But then it got moved. One day in the morning my husband came home and there was a guy dropping of a container. We weren't aware of this. Then we were suppose to get the installing done Friday but the weather change nobody called to give us a new date. I had to reach out to them by then the container was sitting in our drive way for a week already. Finally the day came roof got installed. I was suppose to get gutters with it nobody scheduled that. They were quick to send me a message 20 min after they were done to wanting me sign the completion papers to get paid. I wasn't gonna sign them to final inspection. And until I had my gutters. This was a nightmare to deal with. If I could of changed it I would of never gone trough them. I wish I could get my warranty paperwork for the roof but I just besides disrespect by the office guy and empty words I got nothing. Horrible horrible company
Fantastic company. Had our roof replaced and they did a great job. Was done quickly and the end product is fantastic. Customer service was also on point. Our sales rep Ethan walked us through step by step and was always there if we had questions along the way. Would definitely recommend this company.
I had a very disappointing experience with this company and feel it’s important to share. From the beginning, there were serious issues with transparency. When they initially came to my door, I was told my deductible would be $500, but it later turned out to be $2,000. That alone was frustrating, but the problems didn’t stop there. I was under the impression that my roof would be completed by Elite Roofing, a Florida company with strong reviews. However, I later discovered the work was actually subcontracted to another company, Bruzz. The quality of the work itself was also concerning. There was no proper preparation—no tarp was laid down to protect my property—which resulted in roofing debris being scattered everywhere. I found roof materials in my grill, smoker, and even in my dogs’ outdoor water bowls. There are still remnants left across my patio. Additionally, my front yard lamps were knocked over during the process and not put back. It felt like the materials were simply thrown down without care or attention to the surrounding area. Overall, the lack of honesty and professionalism from the start, combined with poor workmanship and cleanup, made this a very negative experience. If you’re considering this company, I strongly recommend asking detailed questions about who will actually perform the work and ensuring everything is clearly documented beforehand.
I can’t say enough good things about my experience with Florida Elite Roofing, especially working with Rich. From start to finish, Rich was incredibly helpful throughout the entire roof replacement process. He took the time to explain every step, answered all of my questions promptly, and made sure I felt comfortable and informed the whole way through. Dealing with a roof replacement can feel overwhelming, but Rich made it smooth and stress-free. He stayed on top of everything, kept me updated on timelines, and ensured the job was completed efficiently and professionally. His communication, knowledge, and attention to detail truly stood out. If you’re considering a roof replacement, I highly recommend Florida Elite Roofing — and definitely ask for Rich. He made a big difference in what could have been a stressful experience.
BEWARE OF THIS COMPANY. They came out and completed my roof. However they subcontracted Bruzz Roofing and didn't pay them. Now Bruzz Roofing placed a Claim of Lien on my house even though I paid Florida Elite in full. I've been trying to reach out to Florida Elite but they won't answer by phone or email. My guess is that they took the money and ran; and the owner calls himself a veteran. From a retired 20 year veteran myself you're making us look bad. BEWARE OF THIS COMPANY.
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