Florida Counseling and Evaluation Services

0 respect for the patient, I had an appointment for the first time I took a Uber paying $180 and when I got to the office, they told me the doctor canceled all the patients. I asked why no one called me and the answer was my voicemail was full ( Not true because even the reception is at the moment, call my voicemail and it was perfect ) why not an email when they send you email about your appointment?After that, I asked when is the next available, today is March 18 next available for new patients will be June, I just have to say thank God I’m not going through a very hard time because this is ridiculous. Again zero respect for patient and I work on the medical field. I will definitely NOT Going back

Active military arrived 45 min early to 1100 am appointment. Very unfriendly space walking in. Felt like a I was waiting to be processed for a crime. I was given paper to fill out for first visit after reading 10 signs and finally ringing doorbell. The lady at front desk walked past me talking about suing a client for defamation over a review about the uncomfortable feeling that I was currently feeling. I rang the door bell twice and waited as I could hear the lady on the other side of their double glass panel with tint so you can't see anyone. I stood there for 5 minutes. No one answered, as I could see a shadow through the frostedglass. I had to speak out and say ma'am. She finally answered the 2nd glass window and I told her I wanted to cancel my appointment and have tricare refer me elsewhere as this was a very uncomfortable experience in general but to hear them talk about suing a client over them saying how uncomfortable they felt was very unprofessional. She apologized by saying I'm sorry I shouldn't have carried that conversation infront of clients and I left.

I just had the worst experience with this place. My son was being seen there and months and months went by until they told me that my balance had just kept racking up and then I had a $200 bill. I did start paying it down. My son also didn't like the therapist so I stopped taking him. So of course I forgot after making a couple payments after that I still owed. Normal businesses would call you and remind you that you still owe a balance and ask you to pay. If that had happened I would've happily paid but no they just randomly charged my card for what seems like the rest of my balance. Like I said before had they called me and gave me at least a heads up I wouldn't be so angry. Then when you try to call the billing department you always get their voicemail. When I stop trying to get the billing department and called the office I got told that I shouldn't put my card on file if I didn't want them taking money out.

Spoke to the new patient coordinator on Thursday had a appointment the following Monday! They got me in super fast. It is always clean inside and everyone I have spoke with has always been helpful. My son has been going here for several months and we really like this place!